Relational Capital in Universities: The “Ipazia” Observatory on Gender Issues

Paoloni, Paola; Demartini, Paola

doi:10.1007/978-3-319-65193-4_16

Cited by 5 publications

(14 citation statements)

References 40 publications

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“…The concept of relational capital has been applied to research examining buyer-supplier relationships within the supply chain literature (Chang, 2018;Handoko et al, 2018), environmental management (Yu and Huo, 2019), project management (Aaltonen and Turkulainen, 2018) and recognized in group behaviour research (Li et al, 2019a;Johnston and Lane, 2018;Paoloni and Demartini, 2018). The relevance of relationships has been over emphasised in the humanitarian literature.…”

Section: Relational Capital and Inter-cluster Coordinationmentioning

confidence: 99%

Enhancing service delivery in humanitarian relief chains: the role of relational capital

Namagembe

2020

JHLSCM

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PurposeThe study examined the influence of relational capital on inter-cluster coordination and service delivery of humanitarian organisations; the mediating and moderating role of inter-cluster coordination on the relationship between relational capital and service delivery.Design/methodology/approachData was collected from 60 humanitarian organisations. Potential respondents were five officers from each humanitarian organisation involved in delivering humanitarian assistance. Respondents from the different organisations were selected using purposive sampling. The SPSS software, SMART PLS and CB-SEM software were used to obtain results on the influence of relational capital on inter-cluster coordination and service delivery in humanitarian organisations; and the mediating and moderating role of inter-cluster coordination on the relationship between relational capital and service delivery.FindingsFindings indicated that relational capital influences inter-cluster coordination and service delivery in humanitarian relief chains; inter-cluster coordination partially mediates the relationship between relational capital and service delivery in humanitarian relief chains; and no interactive effect was found when the moderation effect of inter-cluster coordination on the relationship between relational capital and service delivery in humanitarian organisations was examined.Research limitations/implicationsThe study was mainly focused on humanitarian organisations excluding beneficiaries and the logistics suppliers. The research has implications to decision-makers in government and humanitarian organisations concerned with providing relief aid to beneficiaries.Originality/valueThe influence of relational capital on inter-cluster coordination and service delivery in humanitarian relief chains; the mediating role and moderating role of inter-cluster coordination on the relationship between relational capital and service in humanitarian relief chains are aspects that have not been given significant attention empirically.

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Section: Relational Capital and Inter-cluster Coordinationmentioning

confidence: 99%

Enhancing service delivery in humanitarian relief chains: the role of relational capital

Namagembe

2020

JHLSCM

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“…In fact, in such studies, 188 BPMJ 25,1 relational capital is viewed in a static perspective, and no attention is given to dynamic issues. With only a few exceptions (Smolag et al, 2016;Paoloni and Demartini, 2018), how relational capital is formed and how its creation and development can be stimulated are highly neglected topics.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The concept of relational (or social) capital in universities refers to the intangible resources that can generate value when linked to the university's internal and external relations (Paoloni and Demartini, 2018). Relational capital includes a university's relationships with public and private partners, its position and image in (social) networks, its involvement in training activities, networking with scholars and academics, international student exchanges, its international recognition, its attractiveness and so on.…”

Section: Introductionmentioning

confidence: 99%

Relational capital and knowledge transfer in universities

Paoloni

Cesaroni

Demartini

2018

BPMJ

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Purpose The importance of relational capital for the university has grown enormously in recent years. In fact, relational capital allows universities to promote and emphasize the effectiveness of the third mission. The purpose of this paper is to propose a case study involving an Italian university that recently set up a new research observatory, and, thanks to its success, succeeded in enhancing its relational capital. Design/methodology/approach The authors adopted an action research approach to analyze the case study. Consistently, the authors followed the analysis, diagnosis, and intervention phases. First, the authors focused on the identification of the strengths and weaknesses of the process through which the university created relational capital, and finally, the authors proposed solutions to improve the process. Findings This case study shows that the creation of relation capital for the host university was the result of a process of transfer and transformation of the individual relationships of the observatory’s promoters. Originality/value This paper contributes to filling a significant gap in the literature on relational capital and universities and provides useful insights into how these organizations can encourage its creation. It also allows scholars, managers, and politicians involved in higher education to gain a greater understanding of this relevant topic.

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“…More precisely, focusing on Relational Capital as an extremely important component of the IC in the educational sector and as a reference to intangible resources capable of generating value when connected with internal and external subjects to the organization itself (Paoloni and Demartini, 2018) – it is noted that scholars have mostly debated on reporting, management issues and its possible impact on the performance. But we know that since the pandemic caused by COVID-19, it has not been easy for universities to maintain strong relationships with the main stakeholders, i.e.…”

Section: Introductionmentioning

confidence: 99%

“…A look at the previous studies on the same theme reveals that scholars have not paid enough attention to the ways in which relational capital (RC) could be generated, maintained and developed (Paoloni and Demartini, 2018), especially in the time of financial, economic or a different type of crisis (Anders, 2015; Soncin and Arnaboldi, 2019; Kumar et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

The traditional Italian Universities' reaction to the pandemic emergency: The role of the intellectual capital

Paoloni

Modaffari

Mattei

2021

JIC

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PurposeThe lockdown imposed to avoid the increase in the number of infections caused by the pandemic emergency declared in January 2020 has unavoidably compromised the normal functioning of the Universities. They have been forced to stop the operation of their traditional student-oriented activities. In this light, the present work aims to analyse how traditional Italian Universities continue to deliver services to their students during the emergency.Design/methodology/approachQualitative explorative research was done. The paper used a multiple case study focused on two main public universities located in Rome (Italy). The data was collected using action research with participant observation. The activities observed before and during the health emergency are those related to the second mission and their services.FindingsUntil the pandemic emergency arose, in the organizations analysed, the work was done traditionally. When the lockdown started the main instruments adopted to teach and provide the related services to students were the digital tools. Therefore, these devices represent how these organizations could immediately react to face the challenge arising from the impossibility to physically meet the students while continuing to support them in their educational path. Based on the findings obtained these universities fall into the “corporate entrepreneurship” definition.Research limitations/implicationsThe present work has managerial and academic implications. The academic implications can be summarized in two main points: the work (1) promptly analysed the changes necessary to overcome the problematics caused by the pandemic emergency; (2) contributes to the debate concerning the transfer of knowledge using digital tools and their relevance on the intellectual capital. One of the limits of the work is that only two Italian traditional universities are analysed and that the study focuses on universities located in a same city.Practical implicationsOn the other hand, in referent to managerial implications, this paper highlights how the corporate entrepreneurial view could be useful to support an inspected challenge that could happened in a certain historical period. Therefore, a real implementation of the entrepreneurial concepts is preferred.Originality/valueThe paper discussed an original and contemporary topic not yet investigated since it refers to the Universities' reaction to the pandemic emergency in 2020, with the focus on their ability to maintain the intellectual capital value and give more points that could be investigate in the future, as, e.g. a selection of more than three traditional universities or with a comparative case study, useful in highlighting the strengths and weaknesses of the decisions taken in different contexts, considering: (1) telematic universities and traditional universities; or (2) universities located in other countries. Another future line of enquiry could be to focus the analysis on the effective quality of the MOOCs applied at the universities' activities, using the students' opinions obtainable through OPIS (Rilevazione Opinione degli Studenti) or through direct interviews.

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Relational Capital in Universities: The “Ipazia” Observatory on Gender Issues

Cited by 5 publications

References 40 publications

Enhancing service delivery in humanitarian relief chains: the role of relational capital

Enhancing service delivery in humanitarian relief chains: the role of relational capital

Relational capital and knowledge transfer in universities

The traditional Italian Universities' reaction to the pandemic emergency: The role of the intellectual capital

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