Relationship Between Perceived Nurse Caring and Patient Satisfaction in Patients in a Psychiatric Acute Care Setting

King, Beth; Linette, Donna; Donohue-Smith, Maureen; Wolf, Zane Robinson

doi:10.3928/02793695-20190225-01

Cited by 26 publications

(21 citation statements)

References 18 publications

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“…Most participants in this study were satisfied with their last interaction with staff, in line with previous quantitative studies suggesting that patient generally tend to be satisfied with PIC (Kuosmanen et al, 2006;Ratner et al, 2018). Previous studies have shown that the characteristics of healthcare staff that contribute most to satisfaction with care are respect, caring, and kindness (H€ orberg et al, 2004;King et al, 2019;Wagoro et al, 2008) and that patients are generally satisfied with their relationships with healthcare staff (Wagoro et al, 2008). This is in line with our findings, showing that most participants perceived their healthcare staff as both competent and compassionate.…”

Section: Discussionsupporting

confidence: 87%

Rather a Competent Practitioner than a Compassionate Healer: Patients’ Satisfaction with Interactions in Psychiatric Inpatient Care

Molin

Vestberg

Lövgren

et al. 2020

Issues in Mental Health Nursing

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Interactions with staff are important aspects in patients' experiences of psychiatric inpatient care (PIC). This study aimed to evaluate patients' satisfaction with their interactions with PIC staff and whether sociodemographic factors, depression and anxiety symptoms were associated with their perceptions of these interactions. In this cross-sectional study, we collected data from 84 patients receiving inpatient care in three psychiatric settings in Sweden. The patients' perceptions of interactions with staff and self-reported degrees of depression and anxiety were evaluated through questionnaires. Overall, patients were satisfied with the patient-staff interaction. However, significantly higher scores were related to staffs' practical competence than to their compassion. Older patients reported significantly more satisfaction than younger patients with their most recent meeting with staff. Tailored nursing interventions may improve staff's compassionate capacity. Further research in larger samples is needed to improve our understanding of the factors associated with how patients perceive their interactions with staff.

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Section: Discussionsupporting

confidence: 87%

Rather a Competent Practitioner than a Compassionate Healer: Patients’ Satisfaction with Interactions in Psychiatric Inpatient Care

Molin

Vestberg

Lövgren

et al. 2020

Issues in Mental Health Nursing

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“…Interactions in the patient-nurse relationship may lead to improved self-efficacy among psychiatric nurses, because patient satisfaction is related to nurses' self-efficacy [22]. Perceived nursing care and satisfaction with care are strongly correlated in psychiatric care [23]. However, concerns have been raised that the lack…”

Section: Plos Onementioning

confidence: 99%

Exploration of the factors related to self-efficacy among psychiatric nurses

et al. 2020

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The average length of hospital stay in the psychiatric ward is longer, and the risk of patientto-nurse violence is higher than that in other departments. Therefore, psychiatric nurses' work environment may differ from that of other nurses. The factors related to psychiatric nurses' self-efficacy may also differ from those of general workers or other nurses. Mental health care that considers the characteristics of psychiatric nurses requires exploration of self-efficacy unique to psychiatric nurses. This cross-sectional study aimed to explore the distinct factors related to psychiatric nurses' self-efficacy. The developed 24 items related to improvement in self-efficacy and 25 items related to decrease in self-efficacy were examined. The Generalized Self-Efficacy Scale was used to measure the validity of the factors. To extract the factors of self-efficacy, data from 132 nurses and assistant nurses who provided informed consent were analyzed, and the reliability and validity of the factors were calculated. The factors associated with improvement in self-efficacy were "Positive reactions by patients," "Ability to positively change nurse-patient relationship," and "Practicability of appropriate nursing." The factors associated with decrease in self-efficacy were "Uncertainty in psychiatric nursing" and "Nurses' role loss." The Cronbach's α for all factors exceeded .70. Of the five factors, four had significant weak-to-moderate correlations with the Japanese version of the Generalized Self-Efficacy Scale; therefore, the validity was quantitatively confirmed with four factors. Interventions based on these four factors may improve psychiatric nurses' self-efficacy. Additionally, it is possible that this tool assesses the unique facets of self-efficacy rather than psychiatric nurses' general self-efficacy. Interventions to improve psychiatric nurses' self-efficacy based on the characteristics of psychiatry are needed.

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“…The group also experiences stigmatization, discrimination, exposure to violence and emotional suffering, and are at high risk of comorbidity and premature mortality (Goodman et al, 2001; Keyes, 2002; Khalifeh et al, 2015; Rüsch, Angermeyer, & Corrigan, 2005; World Health Organization, 2013). How they are encountered in the acute care settings is thus essential for those persons in crisis as their experiences impact on their satisfaction with care (King, Linette, Donohue‐Smith, & Wolf, 2019) and recovery processes (Waldemar, Esbensen, Korsbek, Petersen, & Arnfred, 2019). By encounters—and in line with Holopainen, Nyström, and Kasén (2019)— we refer to a “dialogue and relation describing deeper levels of interaction between patient and the [healthcare professional]” (p. 7).…”

Section: Introductionmentioning

confidence: 99%

Experiences of acute care by persons with mental health problems: An integrative literature review

Schmidt

Umans

2020

Psychiatric Ment Health Nurs

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Accessible summary What is known on the subject? Understanding experiences of acute care by persons with mental health problems is vital for improving these experiences through the development of different parts of the care delivery and its facilities. Literature has extensively addressed experiences of persons with mental health problems in acute care settings. Yet, there is a paucity of studies that aggregate and organize these findings in presenting development‐oriented solutions for the improvements of these experiences. What the paper adds to existing knowledge? Acute care can be understood through patients’ experiences of structure (such as setting, staff and resources); process (such as communication and interpersonal relations); and outcome (such as satisfaction and post‐discharge well‐being and health) and suggests improvements in these domains. The paper illuminates that previous literature has mainly captured negative experiences of acute care by persons with mental health problems, and suggests diverting the focus to the best practices and to seek inspiration from other fields of research. What are the implications for practice? Attending to the improvement and development of different parts of the acute care might be an important step in improving experiences of persons with mental health problems. For example, improving resource allocation systems and facilities, emphasizing professionalism in encounters with these patients and systematically assessing patient satisfaction during and after visits are important areas that require attention. Abstract AimThe provision of acute care to persons with mental health problems is challenging due to difficulties in encountering this group and the vulnerability of these persons. Understanding this group's experiences with acute care is thus an important endeavour. The purpose of this review was to critically and systematically identify and assess previous research on experiences of acute care by persons with mental health problems, guided by Donabedian's structure–process–outcome framework (Prospero ID: CRD42019116652). Method and resultsAn integrative literature review was performed, resulting in the identification of 43 studies. The search was conducted using five electronic databases: Web of Science Core, PubMed, MEDLINE, CINAHL and PsycINFO. DiscussionThe review revealed that patients experienced structure components such as setting, staff and resources in a predominantly negative way. A predominately negative picture also emerged of the process components, where, for example, communication and interpersonal relations were represented by negative experiences, with limited positive experiences reported. The outcome components, related to patients’ satisfaction and their well‐being after discharge, were also predominantly experienced negatively. Implications for practiceUsing Donabedian's framework of structure, process and outcome allowed us to systematize the literature reviewed, to identify the research gaps and to suggest ways forward for the ...

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Relationship Between Perceived Nurse Caring and Patient Satisfaction in Patients in a Psychiatric Acute Care Setting

Cited by 26 publications

References 18 publications

Rather a Competent Practitioner than a Compassionate Healer: Patients’ Satisfaction with Interactions in Psychiatric Inpatient Care

Rather a Competent Practitioner than a Compassionate Healer: Patients’ Satisfaction with Interactions in Psychiatric Inpatient Care

Exploration of the factors related to self-efficacy among psychiatric nurses

Experiences of acute care by persons with mental health problems: An integrative literature review

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