Relationship or contract? Exploring the key factor leading to IT outsourcing success in China

Qi, Cong; Chau, Patrick Y.K.

doi:10.1108/itp-10-2014-0236

Cited by 18 publications

(12 citation statements)

References 87 publications

(236 reference statements)

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“…Communication scale was from the communication scale of Song et al (2011). Commitment scale was borrowed and modified from the commitment scale of Qi and Chau (2015).…”

Section: H3mentioning

confidence: 99%

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The impact of supply chain relationship quality on knowledge sharing and innovation performance: evidence from Chinese manufacturing industry

2020

JBIM

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Purpose This study aims to investigate the impact mechanism of supply chain relationship quality on knowledge sharing and firms’ innovation performance during supply chain collaborative innovation. Design/methodology/approach A conceptual model linking supply chain relationship quality, knowledge sharing and firms’ innovation performance is developed, and the hypotheses of the relationships among them are proposed. To test these hypotheses with structural equation modeling, this study conducts a survey of 287 Chinese manufacturing firms that carried out collaborative innovation with supply chain partners. Findings Supply chain relationship quality has a significant positive effect on tacit knowledge sharing but its positive effect on explicit knowledge sharing is not significant. Both explicit and tacit knowledge sharing across supply chain enterprises positively influence firms’ innovation performance. Supply chain relationship quality influences firms’ innovation performance directly as well as indirectly through the mediating roles of explicit and tacit knowledge sharing. Originality/value This study provides empirical evidence of supply chain relationship quality’s direct and indirect effects through explicit and tacit knowledge sharing on firms’ innovation performance. This study also provides supply chain practitioners with better understanding of the importance of developing relationship quality and knowledge sharing across supply chain as they are positively associated with firms’ innovation performance.

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“…Communication scale was from the communication scale of Song et al (2011). Commitment scale was borrowed and modified from the commitment scale of Qi and Chau (2015).…”

Section: H3mentioning

confidence: 99%

“…We are able to abide by the commitments to our supply chain partners Qi and Chau (2015) Explicit knowledge sharing…”

Section: Rq3mentioning

confidence: 99%

The impact of supply chain relationship quality on knowledge sharing and innovation performance: evidence from Chinese manufacturing industry

2020

JBIM

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“…In turn, increasing opportunistic propensity undermines software performance (Chen & Paulraj, 2004;Gefen et al, 2008). Contrarily to requirements uncertainty, a task description in clear and understandable terms diminishes the performance measurement risk, leaving a narrower space for opportunism (Barthelemy & Quelin, 2006;Qi & Chau, 2015). Notably, a more precise and unambiguous formal specification prevents conflicts arising from requirements instability Lioliou et al, 2014) and functions as a safeguard mechanism against opportunism.…”

Section: Introductionmentioning

confidence: 99%

Relationship between requirements analyzability, interpersonal trust, and software project performance: Moderating role of customization

Erdoğan

Yenidoğan

2021

bmij

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Based on the information processing perspective, this study empirically investigated the effects of requirements analyzability, an indicator of technological complexity and interpersonal trust as the soft factor of buyer-supplier relationships on software project development performance. Beyond that, the possible moderator role of the degree of software customization was examined on the analyzability-interpersonal trust and analyzability-performance links. Data were collected from 138 companies through a questionnaire-based survey of IT purchasing managers in Turkey. Partial Least Squares Structural Equation Modeling was used to test the research hypotheses. This study indicated that requirements analyzability and interpersonal trust have a significant effect on software performance. Overall, the study provides evidence that interpersonal trust mediates the relationship between requirements analyzability and software project performance. The research findings support the moderation role of customization in the relationship between requirements analyzability and software project performance. However, partial support is provided for the moderating effect of customization on the relationship between requirements analyzability and interpersonal trust.

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“…IS outsourcing has kept growing inexorably during the last few years (Jain & Khurana, 2015), both worldwide (Schwarz, 2014;Qi & Chau, 2015) and in the European Union (Hodosi & Rusu, 2013;Computerworld, 2014). In addition to academics contrasting it, consultancy firms provide us with data about this growth (KPMG, 2014;Deloitte, 2014).…”

Section: Introductionmentioning

confidence: 99%

IS outsourcing satisfaction and the IS managers’ job

González

Gascó

Llopis

2019

JGOSS

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PurposeThis paper aims to examine information system (IS) outsourcing success through the satisfaction achieved therewith. It simultaneously analyzes how IS outsourcing may influence the IS managers’ job.Design/methodology/approachThe results obtained in a survey on this topic carried out over a 12-year period are described. The proposal consists in a model that relates the degree of outsourcing with the satisfaction achieved therewith, in which the influence exerted by IS on the systems manager’s job acts as a mediating variable.FindingsThe study concludes that the way in which outsourcing affects the IS managers positively influences the satisfaction achieved with this service.Research limitations/implicationsOutsourcing poses a great challenge for IS managers because they must devote more time to their managerial functions, and they need more knowledge too. These greater requirements or demands will most probably make these executives feel unsatisfied with outsourcing. However, the paper shows that satisfaction increases insofar as, despite all these demands, the working post characteristics improve, and the satisfaction and autonomy of IS managers grows and most importantly, they believe that their job has a higher added value.Originality/valueNo studies had, hitherto, related outsourcing success and the implications of outsourcing for IS managers.

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Relationship or contract? Exploring the key factor leading to IT outsourcing success in China

Cited by 18 publications

References 87 publications

The impact of supply chain relationship quality on knowledge sharing and innovation performance: evidence from Chinese manufacturing industry

The impact of supply chain relationship quality on knowledge sharing and innovation performance: evidence from Chinese manufacturing industry

Relationship between requirements analyzability, interpersonal trust, and software project performance: Moderating role of customization

IS outsourcing satisfaction and the IS managers’ job

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