Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers

Choi, Hyunkyung; Ha, Yeongmi; Yang, Seung-Kyoung

doi:10.5807/kjohn.2016.25.1.75

Cited by 7 publications

(6 citation statements)

References 6 publications

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“…In a qualitative study on nurses by Lee and Lee [ 8 ], nurses struggled with professional responsibilities despite mounting fatigue and added workload due to the non-ending pandemic, but they felt emotional burnout from dealing with non-cooperative patients who repeatedly violate infection control rules, which supported the findings in this study. In a previous study, emotional labor in the domain of “emotional dissonance and hurt” had most effect on burnout [ 37 ] and PHNs may experience emotional hurt due to emotional dissonance when they repeatedly show only the emotions demanded by the organization for successful complaint response while suppressing their own emotions. Meier et al [ 38 ] mentioned that senior managers, organizations, and outsiders tend to think that “suppressing one’s own emotions and expressing the emotions the organization wants even in situations with increased emotional labor is the price of labor for civil servants,” which suggested that response to emotional labor may be slow among civil servants.…”

Section: Discussionmentioning

confidence: 99%

Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

Kim

Yoo

Cho

et al. 2022

IJERPH

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The purpose of this study was to identify the mediating effects of perceived health status (PHS) and perceived organizational support (POS) in the association between emotional labor and burnout in public health nurses (PHNs). The participants were 207 PHNs convenience sampled from 30 public health centers and offices in Jeju, Korea. Data regarding emotional labor, PHS, POS, and burnout were collected between February and March 2021 using a structured questionnaire. Collected data were analyzed by Pearson’s correlation coefficient and multiple regression analysis. Burnout of PHNs was positively correlated with emotional labor (r = 0.64, p < 0.001) and negatively correlated with PHS (r = −0.51, p < 0.001) and POS (r = −0.51, p < 0.001). In the association between emotional labor and burnout, PHS (B = −1.36, p < 0.001) and POS (B = −0.42, p = 0.001) had a partial mediating effect. Reduction of burnout among PHNs requires not only effective management of emotional labor but also personal and organizational efforts to improve PHS and POS.

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Section: Discussionmentioning

confidence: 99%

Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

Kim

Yoo

Cho

et al. 2022

IJERPH

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“…Accordingly, we replaced the corresponding words with the Korean translations. Similarly, Jung’s [ 25 ] Korean MBI-HSS version was used in a study of HWs at community health centers [ 28 ].…”

Section: Methodsmentioning

confidence: 99%

Predictors of Burnout in Hospital Health Workers during the COVID-19 Outbreak in South Korea

Jihn

Kim

Kim³

2021

IJERPH

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This study aimed to identify the factors that influence the components of burnout—emotional exhaustion (EE), depersonalization (DP), and personal accomplishment (PA)—among hospital health workers, including doctors and nurses, during the COVID-19 pandemic. We analyzed 200 healthcare workers’ responses to the Employee Health Promotion Survey conducted at a general hospital in Seoul with over 200 hospital beds. The questionnaire included items about COVID-19-related burnout and its influencing factors. We performed three different multiple regression analyses using EE, DP, and PA as the dependent variables. The results show that sex, marital status, workload of treating suspected COVID-19 patients, fear of COVID-19 infection, anxiety, and depression predicted EE. The predictors of DP were job category, consecutive months of work in the current department, satisfaction with work environment, anxiety, and depression. The predictors of PA were the workload of directly interacting with patients, socioeconomic status, and job stress. For EE and DP, burnout was found to be worse in doctors and nurses than in other health workers; moreover, burnout was worse among nurses than among doctors across all three aspects of burnout. The findings can be used to establish tailored policies to address each burnout component.

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“…practice has been identified as one of the most stressful professions within the healthcare systems. The global prevalence of workplace stress among nurses was reported to be around 9%-68%, varying across different countries and specialty sectors within healthcare institutions [14,18,19]. Stress does not only affect the level and quality of people's vital functions, but also has a negative effect on the cognitive functioning, as a result of which cognitive abilities deteriorate [17,18].…”

Section: Resultsmentioning

confidence: 99%

“…The global prevalence of workplace stress among nurses was reported to be around 9%-68%, varying across different countries and specialty sectors within healthcare institutions [14,18,19]. Stress does not only affect the level and quality of people's vital functions, but also has a negative effect on the cognitive functioning, as a result of which cognitive abilities deteriorate [17,18]. The stressful work environment has been reported to cause negative consequences to most healthcare institutions, with hospital managers having to deal with a high number of cases on workers absenteeism, turnover intentions, medical errors, and impaired job performances [13].…”

Section: Resultsmentioning

confidence: 99%

“…However, they paid primary attention to the traditional factors of the production environment and the labor process of physical, chemical and biological nature, while the complex of psychosocial factors affecting the formation of the health of these specialists remained less studied [17]. In recent years, domestic studies devoted to the work of doctors have been isolated, and as before, they focus on traditional factors of the working environment and occupational morbidity of medical workers, while the problems of patterns of formation and prevention of stress at work remain poorly studied [18].…”

Section: Introductionmentioning

confidence: 99%

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Visual-graphic spiral pattern can reduce medical-associated stress during the geomagnetic storm

Rebik

Sataieva

Tsapik

et al. 2022

J Educ Health Sport

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Introduction. About 18% of all health problems in the working population are related to stress, depression and anxiety. The consequences of industrial stress exacerbated by unfavorable geomagnetic activity, can manifest itself in an increase in the psychophysiological “price” of activity, overstrain and depletion of the regulatory mechanisms of functional systems that ensure the adaptation of the body to vital factors and, ultimately, in a significant deterioration in the health of workers. Medical workers occupy a special place in the structure of professional groups of the working population, since they are at increased risk of neuro-emotional overstrain up to the development of professional burnout syndrome. The aim of the study is to develop and test a technique that helps to reduce the level of stress and emotional load affecting the psychophysiological state of a person. Materials and methods. The study involved 15 relatively healthy medical students aged 19 to 25 years. The algorithm of the study was as follows: the forecast of geomagnetic storms (G3-5) was tracked on the website of the Laboratory of X-ray Astronomy of the Sun (https://tesis.lebedev.ru /). During the storm a student was given the graphic task, in the form of synchronous outlines of stencils with two hands, before and after completing the experimental task the subject was asked to pass psychological tests: a visual-analog scale of situational emotional state according to the Dembo-Rubinstein method and the Spielberger-Khanin scale of personal and situational anxiety (STAI). The electroencephalogram was recorded using an electroencephalograph recorder "Encephalan-EEGR-19/26". Results. The Dembo-Rubinstein technique showed that after passing the experimental task 21% of the subjects significantly improved their emotional state according to a quantitative assessment of the visual-analog scale of situational emotional state. The level of personal anxiety also significantly decreased by 5% and the level of situational anxiety did not change, the assessment was carried out using the Spielberger-Khanin scale of personal and situational anxiety (STAI). Limitations. The obtained results require further verification on the larger experimental groups with the involvement of medical workers of different age and specialties; lengthening the period of observation of the recorded indicators after completing of the tactile-graphical task to clarify the timing of changes in indicators of situational emotional state and personal anxiety. Conclusions. A simple technique for reducing stress levels in medical students has proved its effectivity in changing the psychophysiological manifestation of stress, since the level of stress activity is directly related to the degree of personal anxiety. This technique can be recommended to medical workers and students as an exercise to improve cognitive activity by reducing stress and anxiety associated with the influence of geomagnetic storms, which increase sensitivity to external stress factors, on the psychophysiological state of a person.

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Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers

Cited by 7 publications

References 6 publications

Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

Predictors of Burnout in Hospital Health Workers during the COVID-19 Outbreak in South Korea

Visual-graphic spiral pattern can reduce medical-associated stress during the geomagnetic storm

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