Relationships Among Tourist Profile, Satisfaction and Destination Loyalty: Examining Empirical Evidences in Antalya Region of Turkey

Özdemır, Bahattin; Aksu, A. Akın; Ehtíyar, Rüya; Çızel, Beykan; İçigen, Ebru Tarcan

doi:10.1080/19368623.2012.626749

Cited by 118 publications

(99 citation statements)

References 71 publications

(98 reference statements)

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“…Among the positive effects of the AIS we find an increase in the income of the tour operators and the travel agencies, the creation of opportunities of trips for tourists with not very high costs, an increase in the ratios of occupancy of the resorts, the introduction of another type of tourism products and the simplification of the commercial relations between the hotel and the guests (Alegre & Pou, 2006;Özdemir, Ehtiyar, Çizel, Çizel & Içigen, 2012). And as negative effects we find the drop in the quality of the tourism product, the decrease in the motivation of the hotel personnel, the little interaction among the tourists, basically foreigners, and the local community (Çiftci, Düzakin & Önal, 2007;Ozdemir Aksu, Ehtiyar, Çizel, & İçigen, 2012) and that this system is not appropriate for small hotels since a minimum number of rooms is needed, calculated at around 150 rooms (Anderson, 2010). The AIS is a tourism producer and that implies, therefore, an important modification of the tourism services at the destination (Alegre & Pou, 2006), mainly due to the near disappearance of the restaurant sector, as a consequence of a modification in the flow of services that are offered in the destination, since the majority of them are supplied by the hotel establishment itself.…”

Section: Review Of the Literaturementioning

confidence: 99%

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Río¹,

Gálvez

Romero³

et al. 2018

TMS

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Satisfacción y lealtad en el sistema todo incluido en Cabo Verde AbstractThe aim of this paper is to analyse satisfaction and loyalty in the AllInclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract tourists with the right sociodemographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "allinclusive" system. Thus, the value perceived by the tourists has a bearing on satisfaction, helping to reinforce loyalty to the destination.Keywords: All-inclusive system, attitude, perceived value, satisfaction, loyalty, structural equations, Cape Verde. ResumenEl objetivo de este artículo es analizar la satisfacción y la lealtad en el sistema todo incluido en Cabo Verde, uno de los principales destinos de sol y playa en África. La metodología utilizada se ha basado en la realización de encuestas a turistas. Los datos de esta investigación han sido analizados con SPSS 23 y AMOS IBM SPSS 23. Los resultados de la investigación han mostrado que, para logar la lealtad de los turistas, el papel tanto de los agentes como su responsabilidad en el destino son muy importantes; asimismo, primero, se debería atraer a los visitantes con un determinado perfil sociodemográfico y, segundo, mejorando el conocimiento y la actitud de los visitantes hacia las diferentes atracciones con el sistema todo incluido. Por tanto, el valor percibido por los turistas está relacionado con la satisfacción y, por tanto, ayuda a reforzar la lealtad al destino.Palavras-chave: Sistema todo incluido, actitud, valor percibido, satisfacción, lealtad, ecuaciones estructurales, Cabo Verde.

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Section: Review Of the Literaturementioning

confidence: 99%

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Río¹,

Gálvez

Romero³

et al. 2018

TMS

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“…Distance is a physical variable that significantly affects tourism demand, as manifested in the applications of distance decay theory in tourism literature (e.g., Cai et al, 2008;Ozdemir et al, 2012). It has been found that the absolute volume of tourist flows declines exponentially with distance, and certain tourist segments nearly disappear when some threshold is reached (Ozdemir et al, 2012;McKercher, Chan, & Lam, 2008;Cai & Li, 2009).…”

Section: Travel Distancementioning

confidence: 99%

A Further Investigation of Revisit Intention: A Multigroup Analysis

Huang

Cai

Yu³

et al. 2014

Journal of Hospitality Marketing & Management

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This study advances existing tourism research on revisit intention to its temporal dimension, intended revisit timing, which is defined as the time interval between the current visit and the intended next visit. This study also examines the possible antecedents of intended revisit timing: travel distance, length of stay, and attitude to the destination. A sample of 604 pleasure travelers who reported likely revisit intentions was selected from a visitor profile dataset. A framework of antecedents of intended revisit timing was proposed and empirically examined across the three loyalty groups of respondents: first-time visitors, frequent visitors (2−5 visitations), and loyal visitors (over 5 visitations). It is found that the travel distance consistently has a positive effect on the intended revisit timing. The results of the present research indicate the positive relationship between tourists' travel distance and their intended revisit timing to the destination. In addition, this study suggests that onlyDownloaded by [Michigan State University] at 15:05 11 March 2015 816 Z. Huang et al.loyal visitors (over 5 visitations) with return intention would consider their attitude to the destination as a significant factor to affect their intended revisit timing; positive attitudes lead to a sooner return to the destination.

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“…Not all the resources of a destination bring competitive advantages, but only those aforementioned resources provide tourists with the unique experience sought [40]. Having such a unique experience determines tourist satisfaction and, in turn, loyalty to the destination, as well as its direct and indirect promotion [41].…”

Section: Evaluation Of Destination Tourist Resourcesmentioning

confidence: 99%

Tourist Clusters in a Developing Country in South America: The Case of Manabì Province, Ecuador

et al. 2019

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Societies nowadays shape their history by establishing traditions, customs, artisan expressions and, in short, the cultural heritage that represents them as a people in symbiosis with their natural environment. The present investigation analyzes the tourist phenomenon that has developed around intangible cultural heritage and natural heritage in the province of Manabí (Ecuador). Three types of visitors were identified in terms of motivation schemes; these three types were considered valid and useful for segmenting within the province of Manabí as a tourist destination. The conclusions suggest the need to conceive tourism products that improve the image of the destination and, at the same time, enable the sustainable management of the destination itself.

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Relationships Among Tourist Profile, Satisfaction and Destination Loyalty: Examining Empirical Evidences in Antalya Region of Turkey

Cited by 118 publications

References 71 publications

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Satisfaction and loyalty in the all-inclusive system in Cape Verde

A Further Investigation of Revisit Intention: A Multigroup Analysis

Tourist Clusters in a Developing Country in South America: The Case of Manabì Province, Ecuador

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