Relationships of stress to individually and organizationally valued states: Higher order needs as a moderator.

Beehr, Terry A.; Walsh, Jeffrey T.; Taber, Thomas D.

doi:10.1037/0021-9010.61.1.41

Cited by 493 publications

(370 citation statements)

References 11 publications

Supporting

Mentioning

355

Contrasting

Unclassified

Order By: Relevance

“…Frontline employees responded to three role ambiguity and five role conflict items from the scales of Rizzo et al (1970) and three role overload items from Beehr et al (1976), using multi-item seven-point Likert scales (1 = "strongly disagree," 7 = "strongly agree"). These three role stressor scales are widely accepted measures of role stress and have high construct validity (Ashill and Rod, 2011;Crosno et al, 2009;Ortqvist and Wincent, 2010).…”

Section: Methodsmentioning

confidence: 99%

Engaged customers as job resources or demands for frontline employees?

Verleye

Gemmel

Rangarajan

2016

Journal of Service Theory and Practice

View full text Add to dashboard Cite

Purpose -This paper proposes and empirically tests a theoretical model on how different customer engagement behaviors (CEBs), such as giving feedback and helping other customers, affect the role stress-job strain relationship among frontline employees.Design/methodology/approach -Drawing from the job demands-resources model, this paper hypothesizes that some CEBs weaken the role stress-job strain relationship among frontline employees, whereas the opposite holds for other CEBs. To test these hypotheses, the study involved a survey among 279 frontline employees in 20 nursing home teams in Belgium.Findings -The results reveal that the impact of role stress on job strain is stronger when frontline employees notice more helping behaviors among customers and weaker when frontline employees receive more customer feedback or notice that customers spread positive word of mouth about the nursing home.Originality/value -This research contributes to the customer engagement and frontline employee literature by showing that CEBs can act as both job demands and job resources for frontline employees.

show abstract

Section: Methodsmentioning

confidence: 99%

Engaged customers as job resources or demands for frontline employees?

Verleye

Gemmel

Rangarajan

2016

Journal of Service Theory and Practice

View full text Add to dashboard Cite

show abstract

“…According to Beehr, Walsh and Taber (1976), role overload is 'having too much work to do in the time available ' (1976, 42). Bucharach, Bamberger and Conley (1990) wanted to differentiate between role stressors of role overload and role conflict, refining Beehr, et al's scale by defining role overload as 'the professional's perception that he or she is unable to complete assigned tasks effectively due to time limitations (i.e., the conflict between time and organizational demands concerning the quantity of work to be done) ' (1990, 202).…”

Section: Role Overloadmentioning

confidence: 99%

Feast and famine? Local television news workers expand the offerings but say they are hungry for quality journalism

Reinardy

Bacon

2014

Journal of Media Practice

View full text Add to dashboard Cite

By the nature of the work, TV newsworkers face a time famine: Too much to do in too little time. The famine has been compounded in recent years as local newsrooms produce content for two-and three-screen audiences. Chaos Theory says that even during chaotic times there are constants, such as deadlines and breaking news obligations. This study of 877 broadcast journalists examines their perceptions of work quality in light of organizational support, job satisfaction, work overload and autonomy. Results indicate that organizational support, job satisfaction and autonomy are significant, positive predictors of work quality. Additionally, 81% of newsworkers said they work differently than a few years ago, with social media/online obligations and doing-more-with-less consuming much of their time. In the meantime, diminished quality is a rising concern.

show abstract

“…Finally, salespeople face issues with work-life balance, time allocation, and the impact of having too much territory or too many clients (Beehr et al 1976;Bolino and Turnley 2005;Montgomery et al 1996). This can create a sense of role overload when they perceive that their role demands exceed their motivation and ability to perform their jobs (Singh 1998).…”

Section: Theoretical Frameworkmentioning

confidence: 99%