Relative Effects of Positive and Negative Reinforcement on the Customer Service Behaviors

최신정,; 이계훈,; 문광수,; 오세진,

doi:10.5392/jkca.2014.14.01.423

The Journal of the Korea Contents Association

2014

DOI: 10.5392/jkca.2014.14.01.423

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Relative Effects of Positive and Negative Reinforcement on the Customer Service Behaviors

최신정 최신정¹,

이계훈 이계훈²,

문광수 문광수³

et al.

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Relative Effects of Positive and Negative Reinforcement on the Customer Service Behaviors

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References 17 publications

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