Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis

Abstract

This research study investigates the influence of the identified LibQUAL+™ dimensions on various aspects of the user's satisfaction with the Academic Library at Wayne State University. Multivariate regression analysis results show statistically significant impact of LibQUAL+™ dimensions on user satisfaction. Moderated regression analysis results show the moderating impact of various demographic variables on the relationships between LibQUAL+™ dimensions and user satisfaction. The results of this research can be used to alter resource allocation expenditures to improve user satisfaction.

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

“…Despite the problems with unidimensionality identified in this study, the subsequent psychometric analysis of the LibQUAL+ TM scale indicates high reliability (internal consistency) and good convergent, discriminant and nomological validity. The present findings are consistent with the results of previous studies that have supported the reliability of LibQUAL+ TM Heinrichs et al, 2005). However, very few studies have shown evidence of the construct validity of the scale.…”

“…A second category includes reports on practical applications and uses of LibQUAL+ TM (e.g. Heinrichs, Sharkey, & Lim, 2005;Kayongo & Jones, 2008). A third category consists of studies of the integrity, factor structure, reliability and validity of the instrument (e.g.…”

“…Data used in all but one of the reviewed papers (Heinrichs et al, 2005) were obtained from administrations of the LibQUAL+ TM protocol between 2001 and 2004 when studies used 41-item, 25-item or 22-item versions of the instrument. Some samples (e.g.…”

Determining factors of academic library Web site usage

“…Recent efforts to assess library use and user satisfaction have involved the use of the LibQUALϩ instrument. The LibQUALϩ instrument includes various measures related to the use of electronic access to materials, Web site usage, and electronic information access tools (Cook, Heath, Thompson, & Thompson, 2001;Heinrichs, Sharkey, & Lim, 2005).…”

LibQUAL+TM in Iran: a subgroup analysis by gender

“…The observed difference between genders at UW was significant in library instruction and computer access (Hiller, 2001). As Heinrichs et al (2005) state, "results at this point PMM 9,2 do not let library researchers draw a firm conclusion. As such, gender differences represent a potential area of future exploration".…”