Relative Performance Feedback to Teams

Gjedrem, William Gilje; Kvaløy, Ola

doi:10.2139/ssrn.3144299

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“…Kuhnen and Tymula (2012) find an output increase as a result of the competition among best performing individuals for the top ranks, although the bottom performers compete much less. The finding is also consistent with Gjedrem and Kvaloy (2018) in which the teams form exogenously with the treatment effect driven by high performers. A similar finding from Blanes-I-Vidal and Nossol (2011) supports the idea that the best performers increase their effort to a greater extent relative to the worst.…”

Section: Introductionsupporting

confidence: 84%

Worker Incentives in the Banking Industry

Sahan

Phimister

2021

J Financ Serv Res

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This study shows that monetary incentives together with performance disclosures lead to significant increases in effort and productivity in the multi-branch banking industry. Our results are based on an incentivized credit card campaign run by a commercial bank in which employees were paid a piece-rate if they sold a credit card to a customer. Later in the campaign, the head office started to provide daily performance reports for all branches of the bank. The campaign ultimately resulted in a significant 12.5% increase in the average daily productivity of branch staff and productivity changes found were heterogeneous across different branches.

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Section: Introductionsupporting

confidence: 84%