Relevance of Baldrige Constructs in an International Context: A Study of National Culture.

Flynn, Barbara B.; Saladin, Brooke A.

doi:10.5465/apbpp.2002.7517619

Cited by 85 publications

(172 citation statements)

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“…BEMs are the sets of quality principles and instruments that measure what organisations do and achieve for their key stakeholders (Flynn & Saladin, 2006;Kanji, 2002). The most popular BEMs worldwide are those based on quality award programmes like: Malcolm Baldrige National Quality Award (established in USA by US Congress), Deming Prize (founded in Japan by The Union of Japanese Scientists and Engineers).…”

Section: Qmfs In the Public Administration Servicesmentioning

confidence: 99%

Quality management frameworks implementation in Polish local governments

Wiśniewska

Szczepańska

2013

Total Quality Management & Business Excellence

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Quality management frameworks (QMFs) are becoming increasingly crucial in the public administration sector due to the demands and expectations of the stakeholders. Used properly, they provide a structured approach to assessing the current service quality level and the organisational performance and help to identify where improvements can be made. The article analyses and discusses the Polish local government offices experience and involvement in the QMFs implementation, like the ISO 9001 standard, Common Assessment Framework and European Foundation for Quality Management (EFQM) models. The aim of the article, on the basis of the case-study method, is to present the efforts of QMFs implementation in two selected local governments in Poland -The City Office in Dzierżoniów, and The City Office in Trzebnica, and to confirm that QMFs implementation positively affects overall service quality and the key performance indicators, as well as to confirm that the EFQM model with its general and universal structure can be successfully used by public institutions, such as local government offices.

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Section: Qmfs In the Public Administration Servicesmentioning

confidence: 99%

Quality management frameworks implementation in Polish local governments

Wiśniewska

Szczepańska

2013

Total Quality Management & Business Excellence

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“…Factual research has demonstrate that MBNQA and EFQM contain the largest part of the TQM dimensions, suggesting that enterprises that applied the models criteria are more close up in the way of the excellence and continuous improvement (Curkovic et al 2000;Wilson and Collier 2000;Pannirselvam and Ferguson 2001;Ghosh et al 2003;Lee et al 2003;Flynn and Saladin 2006;EFQM 2008;Bou-Llusar et al 2009). The analysis of the bibliography has carried out to establish the followings propositions: Proposition 1: There are possible to get common dimensions from the IQA&EQM criteria.…”

Section: Review Of the Literaturementioning

confidence: 95%

“…The main award that has guide other qualities awards is MBNQA, which since your creation, has converted in a vehicle to get on well practice of quality and it is more accepted model, based on modern concept from high performance organization (Flynn and Saladin 2006).…”

Section: Review Of the Literaturementioning

confidence: 99%

“…The research that analyzes IQA&EQM has focused on the internal structure analysis of the EFQM (Dijkstra 1997;Eskildsen et al 2000;Reiner 2002;Calvo-Mora et al 2005;Bou-Llusar et al 2009); of the MBNQA (Winn and Cameron 1998;Wilson and Collier 2000;Meyer and Collier 2001;Pannirselvam and Ferguson 2001;Goldstein and Schweikhart 2002;Ghosh et al 2003;Lee et al 2003;Badri et al 2006;Flynn and Saladin 2006;Goonan and Muzikowski 2008;Weinstock 2009); or in the benefits estimation that IQA&EQM propose,…”

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confidence: 98%

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International quality awards and excellence quality models around the world. A multidimensional analysis

Alonso‐Almeida

Fuentes-Frías

2011

Qual Quant

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There are many theories about what is Total Quality Management and the scope to implement it. Researchers from several countries agree that the International Quality Awards and Excellence Quality Models are the viable form to achieve, under these criteria, an excellence in quality topics. However, if we analyze carefully the criteria of these awards around the world, we can find likely the most heterogeneous element as a guide and evaluation, depending on the geographical places. But the truth is that quality is a universal concept and the achievement of Total Quality Management needs the criteria and unified elements around the world. The aim of this paper is to find a logical structure to evaluate and apply the Total Quality Management in any company around the world despite cultural and geographical situations. As a result of the research, thirty nine International Quality Awards and Excellence Quality Models were examined through the cluster analysis, carrying out seven dimensions that involve all necessary criteria to achieve and evaluate the Total Quality Management.

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“…Previous research in supply chain management has addressed this issue (Pagell et al 2005;Flynn and Saladin 2006) but often from the perspective of including possible cultural differences as controls in supply chain research. In this research we propose going a step further and treating culture as a key explanatory variable to test the assumption that our existing theories are universally applicable.…”

Section: Introductionmentioning

confidence: 99%

Are supply chain management theories culturally constrained? An empirical assessment

et al. 2011

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Culture plays an increasingly important role in supply chain management as many manufacturing firms have linkages to suppliers and customers from various countries. In this paper we propose treating culture as an explanatory variable to test the assumption that existing theories are universally applicable. The primary research question was: Do purchasing theories built on samples from mainly North American companies with Anglo-Saxon cultures apply in other cultural contexts? We developed and tested a model where top management's view of the purchasing function affects purchasing practices and manufacturing performance. The statistical results provide evidence that the engagement and efficacy of purchasing practices is highly dependent on culture. This finding has significant implications from the perspective of decision making in international supply chain management. Specifically, top managers across multiple cultures could decide to structure and evaluate the purchasing function similarly, but these decisions could lead to different practices and different outcomes depending on the culture.

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Relevance of Baldrige Constructs in an International Context: A Study of National Culture.

Cited by 85 publications

References 0 publications

Quality management frameworks implementation in Polish local governments

Quality management frameworks implementation in Polish local governments

International quality awards and excellence quality models around the world. A multidimensional analysis

Are supply chain management theories culturally constrained? An empirical assessment

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