For the systems that experience competing failure processes, an uncertain process–based degradation model is developed to describe the systems. The competing degradation process is composed of internal continuous degradation and external shocks, and the mutual dependence between them is considered. When the magnitude of the internal degradation exceeds the threshold, the soft failure occurs. While for the shock processes involving the randomness and the subjective information, we adopt the uncertain random renewal reward process to characterize it. Hard failure occurs when the damage of the shock process exceeds the strength threshold of the system. By using the belief reliability metric, the reliability of the degraded system is defined as the chance measure that neither soft failure nor hard failure occurs. And the effect of the degradation‐shock dependence on the system reliability is performed by the parametric studies. Then the proposed degradation model is introduced into the preventive maintenance strategy to minimize the average maintenance cost. Using the microelectromechanical systems as an example, the effectiveness of the constructed degradation model and maintenance strategy is illustrated, and the proposed model can characterize the system degradation process in a superior way to the stochastic process model. These methods can be applied to other similar degraded systems and provide support for maintenance decisions.