“…The theme noted the second most often was lack of desire (laziness, I do not want to, I am too busy, etc) [ 19 , 28 , 34 , 37 , 38 , 49 , 57 , 58 , 60 , 63 , 64 , 67 , 74 , 76 ]. Another theme was cost (too expensive, we live off a fixed income, etc) [ 33 , 38 , 40 , 48 - 50 , 55 , 58 , 63 , 64 , 67 ]. The theme lack of technical support included the following: my friends or family are not able to help me, I do not understand the interface, etc [ 14 , 28 , 34 , 58 , 63 - 65 , 73 , 74 ].…”