Religiosity and psychological contracts in Asian B2B service relationships

Kingshott, Russel; Chung, Henry F.L.; Putranta, Martinus Parnawa; Sharma, Piyush; Sima, Herbert

doi:10.1016/j.indmarman.2021.07.010

Cited by 13 publications

(4 citation statements)

References 89 publications

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“…Thus, religious customers combined with trust in Islamic banks will significantly influence customer decisions to open savings in Islamic banks. The Kingshott et al (2021) study's results showed that religiosity significantly positively affected trust. Research conducted by Hanaysha (2022) shows that trust has a significant positive effect on decisions.…”

Section: Religiosity and Consumer Decisions With Trust As An Interven...mentioning

confidence: 95%

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Determinant of Consumer Decision on Islamic Banking

Sari

Siswanto

Maksum

et al. 2023

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This study investigates the determinant of customer decisions in Islamic banks' savings: motivation, promotion, and religiosity. Trust variable as a form of research novelty as a mediation. This study uses a quantitative approach with explanatory research. Using purposive sampling, the sample is 95 Islamic bank customers in Nganjuk City, East Java. Data are analyzed using structural equation modeling with Smartpls software. This research generally describes the factors that can improve customer decisions in opening savings at Islamic banks, such as motivation, promotion, and religiosity. These three factors in this study proved that only direct motivation could improve customer decisions. The result means that the other two factors need a mediating variable in the form of customer trust in Islamic banks regarding the safety of money stored and guarantees free from usury. These findings can be a suggestion for the management of Islamic banks to do promotions more often, meaning that what has been done now is still inferior to conventional banks in promotion.

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Section: Religiosity and Consumer Decisions With Trust As An Interven...mentioning

confidence: 95%

“…Research conducted by Kingshott et al (2021) showed that religiosity had a significant positive effect on trust. Hanaysha's (2022) research showed that trust significantly positively affects decisions.…”

Section: Introductionmentioning

confidence: 99%

Determinant of Consumer Decision on Islamic Banking

Sari

Siswanto

Maksum

et al. 2023

View full text Add to dashboard Cite

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“…The role of religiosity in shaping individual behavior may be more salient in cultures where religion plays a dominant role in shaping people's lives and worldviews. This is because religion is often deeply integrated into the social, cultural and political fabric of such societies (Gheinaghi et al , 2016), and may have a profound influence on people’s attitudes, values and behaviors, including their work-related behaviors (Dar et al , 2022; Kingshott et al , 2021). In such cultures, religiosity plays a more visible and explicit role in shaping employee behaviors at work, such as their work ethic (Islam et al , 2020).…”

Section: Theoretical Development Of the Research Hypothesesmentioning

confidence: 99%

Does religiosity matter in the workplace? A moderated-mediated examination of abusive supervision, revenge and deviance

Ahmad

Dar

Rahman

2023

IJCMA

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Purpose This paper aims to investigate the influence of religiosity on the relationship between abusive supervision and deviant work behavior (DWB). This paper examines whether the desire for revenge mediates the relationship between abusive supervision and DWB and whether the strength of this relationship is moderated by religiosity. Design/methodology/approach The proposed relationships were examined by collecting primary data from 350 employees using multistage sampling procedures. Hayes’ Process Macro was used to analyze the proposed moderated-mediation model of abusive supervision, DWB, religiosity and desire for revenge. Findings The analytical findings indicate that an employee’s desire for revenge mediates the relationship between abusive supervision and DWB. However, religiosity moderates the indirect effect of abusive supervision (mediated by the desire for revenge) on DWB. Originality/value To the best of the authors’ knowledge, this is the first study that explores the role of individual-level religiosity in mitigating the harmful effects of abusive supervision on deviant behavior and revenge in the workplace.

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“…Based on our own research and industry engagement, we identified several B2B-related issues which warranted further investigation. For instance, we recognize our understanding of central B2B concepts, like relationship marketing, are highly influenced by socio-cultural factors like religiosity and psychological contracts (PC), necessitating adjustment by managers establishing and nurturing relationships in new contexts (Kingshott et al , 2021). We identify firms are taking new approaches to pursue crucial overseas business opportunities, such as leveraging relationships between innovation intermediaries to increase relational proximity with international partners and overcome liabilities of newness and foreignness (Schepis, 2021).…”

Section: Introductionmentioning

confidence: 99%