Religious Tourists’ Satisfaction with Services and Their Impacts on Spirituality in the Post-COVID-19 Era

Hassan, Thowayeb H.; Abdou, Ahmed Hassan; Taha, Shaimaa; Abdelmoaty, Mostafa A.; Salem, Amany E.

doi:10.3390/su142013335

Cited by 4 publications

(2 citation statements)

References 52 publications

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“…In addition, the company recognizes the importance of personalized service in the Umrah travel industry. Understanding that each pilgrim's journey is unique, the company tailors its services to accommodate individual needs, fostering a sense of care and consideration that goes beyond the transactional aspects of the journey (Hassan et al, 2022). To mitigate common challenges faced by pilgrims, such as visa issues, flight delays, or accommodation changes, the company uses a proactive approach (Nurohman, 2022).…”

Section: Introductionmentioning

confidence: 99%

Literature Review : Company Value in Providing Trust to Customer Loyalty

Suryawan,

Soehaditama,

Prihanto

et al. 2024

EAJMR

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This paper aims to illustrate the crucial role of trust in building and maintaining customer loyalty in a business context. The paper also highlights unique challenges in the Umrah travel industry in Indonesia, with an emphasis on how companies address potential mistrust. Qualitative by search comes from the literature related to the variables in this paper by looking for findings and providing reinforcement, additional contributions from all results in the literature. The time span of literature in the past eight years. Companies can cultivate a community of loyal customers who invest in a relationship with a brand they trust implicitly, trust emerges as a lived value that fuels an enduring and meaningful relationship between the company and its customers. Companies can strengthen their commitment to building trust, thereby fostering enduring customer loyalty and creating a positive and sustainable brand image in the marketplace.

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Section: Introductionmentioning

confidence: 99%

Literature Review : Company Value in Providing Trust to Customer Loyalty

Suryawan,

Soehaditama,

Prihanto

et al. 2024

EAJMR

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“…Kim and Liu [15] revealed that social distancing affects purchase intentions in the restaurant and hotel sectors. Hassan et al [16] examined the satisfaction of religious tourists in the post-COVID-19 situation.…”

Section: Introductionmentioning

confidence: 99%

Influencing Travelers’ Behavior in Thailand Comparing Situations of during and Post COVID-19

Thotongkam,

Champahom,

Nilplub

et al. 2023

Sustainability

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Tourism is the primary source of income for many countries, particularly developing ones. However, due to the impact of the 2019 Coronavirus epidemic, the tourism sector has been significantly affected. This study aims to identify factors that influence motivation and travel frequency. Two scenarios were compared: during COVID-19 and post-COVID-19. The questionnaire was developed based on the Health Belief model. The data collection process involved distributing a comprehensive questionnaire throughout Thailand, with the aim of achieving a fair and balanced representation of respondents from six distinct regions: northern, central, eastern, western, north-eastern, and southern. The study included a total of 2100 participants. Twenty hypotheses were formulated to analyze the relationship between the latent constructs. Factor analysis and Structural Equation Modeling were utilized to analyze the data from the questionnaires. The results from SEM found that the model was consistent with the empirical data. The model of the during COVID-19 pandemic had three supported hypotheses, namely H2d, H5d, and H9d, which were the correlation between tourism motivation and perceived severity, self-efficacy, and outcome expectations, respectively. In the post-COVID-19 pandemic period, seven hypotheses, including H1p, H2p, H3p, H4p, H5p, H9p, and H10p, supported the correlation between intention and perceived susceptibility, perceived severity, perceived benefits, perceived barriers, self-efficacy, outcome expectations, and frequency. The support for H10p indicated that stimulated motivation could lead to behavioral changes and increase people’s travel frequency. This study proposes policy recommendations and public relations guidelines to encourage more frequent travel.

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Simulating the effect of counterfactual changes in religious tourism on economic growth in Saudi Arabia

Raifu,

Afolabi,

Salihu

2024

JHTI

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PurposeThe literature has well-documented the positive economic effects of both leisure and religious tourism. However, certain events, such as the COVID-19 pandemic and others, can impair the positive effect. Hence, the purpose of this study is to simulate the effect of counterfactual changes in religious tourism on Saudi Arabia’s economic growth during the MATAF expansion project and the COVID-19 pandemic.Design/methodology/approachThe study employs novel dynamic autoregressive distributed lag (DARDL) and kernel-based regularised least squares (KRLS) estimation techniques to analyse data spanning 1970–2022.FindingsThe results refuted the positive effect of spiritual tourism, especially during the two events. The simulation results show that a shock in predicted religious tourism will lower economic growth marginally in the short term but substantially in the long run.Practical implicationsThe Saudi Arabian government should prioritise strategic infrastructural development such as expanding roads, airports and renovating worship centres during periods of low demand to promote economic growth through religious tourism. This will allow for the accommodation of a growing number of pilgrims without disrupting religious activities. In addition, it is imperative for the government to engage in international cooperation with other governments to proactively avert future pandemics such as the COVID-19 pandemic.Originality/valueEven though many studies have examined the effect of religious tourism on economic growth, to the best of our knowledge, this study is the first one that simulates the effect of counterfactual changes in religious tourism on economic growth during the MATAF expansion project and the COVID-19 pandemic.

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Religious Tourists’ Satisfaction with Services and Their Impacts on Spirituality in the Post-COVID-19 Era

Cited by 4 publications

References 52 publications

Literature Review : Company Value in Providing Trust to Customer Loyalty

Literature Review : Company Value in Providing Trust to Customer Loyalty

Influencing Travelers’ Behavior in Thailand Comparing Situations of during and Post COVID-19

Simulating the effect of counterfactual changes in religious tourism on economic growth in Saudi Arabia

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