“…While part of this research focuses on professionals’ management of emotions (Bergman Blix and Wettergren, 2018; Flower, 2019; Mack and Roach Anleu, 2005), other studies have described how legal professionals interpret lay people’s expressions and how, for example, one may evaluate defendants’ remorse in relation to questions of guilt and punishment (e.g. Bandes, 2014; Johansen, 2019; Tata, 2010, 2020; van Oorschot et al, 2017). Defendants’ emotional reactions have thus been subject to extensive research interest; however, victims’ emotions and the impact they have on legal professionals remain less well-explored, just as differences between the roles of the police and courtroom actors are seldom explored within the same research projects on victims (for exceptions, see Shapland et al, 1985).…”