Repertoires of collaboration: incorporation of social media help requests into the common operating picture

Ehnis, Christian; Bunker, Deborah

doi:10.1080/0144929x.2019.1621934

Cited by 16 publications

(15 citation statements)

References 7 publications

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“…This produces a general lack of trust by crisis management agencies and other social media users, in the crisis information produced on social media platforms. This can have catastrophic consequences for shared situational awareness through failure to detect and use important and relevant information or through the belief in, and the propagation of, mis-information produced on these platforms ( Bui, 2019 , Ehnis and Bunker, 2020 ) which can also impact and undermine social benefit and cultural cohesion in times of crisis ( Kopp, 2020 ).…”

Section: In Big Data We Trustmentioning

confidence: 99%

“…They reason that “if trust could be increased the availability, reliability, and temporal accuracy of information could be improved”. Recent research conducted on the use of social media platforms for crisis communication purposes, so far concludes that: 1) trusted agencies have an early mover information advantage in crisis communication on social media platforms such as Twitter ( Mirbabaie, Bunker, Stieglitz, Marx, & Ehnis, 2020 ); 2) information communicated by trusted agencies can be amplified and intensified by influential social media users and others to "communicate, self‐organize, manage, and mitigate risks (crisis communications) but also to make sense of the event (commentary‐related communications)", for example through retweets on Twitter ( Stieglitz, Bunker, Mirbabaie, & Ehnis, 2018 ); 3) trusted agencies and the information they supply is influential in shaping the human response to crisis situations ( Mirbabaie, Bunker, Stieglitz, & Deubel, 2019 ); 4) trusted agencies find processing the high volumes of information communicated through social media platforms problematic due to the difficulty in authenticating the information source (user) and establishing the accuracy, timeliness and relevance of the information itself ( Ehnis and Bunker, 2020 ); and 5) there are a number of tensions which emerge in the use of social media as a crisis communications channel between trusted agencies and the general public. These tensions occur in the areas of: information, generation and use i.e.…”

Section: Implications For Research And/or Theorymentioning

confidence: 99%

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Who do you trust? The digital destruction of shared situational awareness and the COVID-19 infodemic

Bunker

2020

International Journal of Information Management

Self Cite

144

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Highlights Centrally managed digital communication and service platforms simultaneously disrupt and destroy what we trust in and value. Digital destruction creates dissonant mental models. Shared situational awareness for crisis management relies on aligned mental models. Dissonant mental models produce conflicting situational awareness and poor crisis management. Analytics and artificial intelligence research should focus on identification of trusted information sources for mental model realignment.

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Section: In Big Data We Trustmentioning

confidence: 99%

Section: Implications For Research And/or Theorymentioning

confidence: 99%

Who do you trust? The digital destruction of shared situational awareness and the COVID-19 infodemic

Bunker

2020

International Journal of Information Management

Self Cite

144

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“…The latter has proven to oftentimes create a beneficial synergetic effect; local knowledge of first responders combined with the leverage of credible sources such as EMAs has the potential to result in a more effective emergency response (Oh et al, 2013). In most cases, however, social media has been adopted in an ad hoc fashion due to a lack of standardised frameworks (Ehnis and Bunker, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response

Mirbabaie

Bunker

Stieglitz

et al. 2020

Journal of Information Technology

Self Cite

127

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In recent times societal crises such as the coronavirus disease 2019 outbreak have given rise to a tension between formal ‘command and control’ and informal social media activated self-organising information and communication systems that are utilised for crisis management decision-making. Social media distrust affects the dissemination of disaster information as it entails shifts in media perception and participation but also changes in the way individuals and organisations make sense of information in critical situations. So far, a little considered notion in this domain is the concept of sense-giving. Originating from organisational theory, it is used to explain the mechanisms behind intentional information provision that fosters collective meaning creation. In our study, we seek to understand the potential impact of sense-giving from Twitter crisis communication generated during the Hurricane Harvey disaster event. Social network and content analyses performed with a dataset of 9,414,463 tweets yielded insights into how sense-giving occurs during a large-scale disaster event. Theoretically, we specified (1) perpetual sense-giving, which relies primarily on topical authority and frequency; as well as (2) intermittent sense-giving, which occurs from high value of message content and leverage of popularity, that is, retweets. Our findings emphasise the importance of information-rich actors in communication networks and the leverage of their influence in crises such as coronavirus disease 2019 to reduce social media distrust and facilitate sense-making.

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“…Firstly, the dynamic composition and classification of stakeholders can reflect the importance of emergency stakeholders in different stages. Previous studies on stakeholders of emergency events paid more attention to who the stakeholders are in a specific event and what their respective responsibilities and rights were (Ehnis and Bunker, 2020). In these studies, the composition and correlation of stakeholders remain unchanged, which was directly related to the characteristics of events.…”

Section: Discussion and Implications Of Resultsmentioning

confidence: 99%

Detection and analysis of emergency topic in social media considering changing roles of stakeholders

Xue²,

Li³

et al. 2022

OIR

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PurposeMost of the existing studies on the evolution of emergency topics in social media focused on the emergency information demand of fixed user type in emergency while ignoring the changing roles of stakeholders during the emergency. Thus in this study, a three-dimensional dynamic topic evolution model is proposed, in which fine grained division of time, dynamic identification of stakeholders in the emergency, and emergency topic evolution based on both timeline and stakeholder's type are all considered.Design/methodology/approachParticularly the relevance between the tweets posted and the topic of emergency, the influence on the social network, and the attention of emergency topic are as well taken into account to quantitatively calculate the weight and ranking of stakeholders at different stages of the emergency. To verify the proposed model, an experimental demonstration was carried out under an emergency event posted on social media.FindingsThe results show that (1) based on the three-dimensional dynamic topic evolution model, the composition and ranking of stakeholders have obvious differences at different stages; (2) the emergency information needs and the sharing behavior of stakeholders on emergency information also indicate different preferences where the topic concerns of stakeholders at different stages have a strong relationship with their weight ranking; (3) the emergency topic evolution considering both the dynamics of emergency stakeholders and emergency information demand could more accurately reflect the changing regularity of social media users' attention to information in emergency events.Originality/valueThis study is one of first to investigate the emergency topic evaluation on social media by considering the dynamic changes of various stakeholders in emergency. It could not only theoretically provide more accurate method to understand how users share and search emergency information in social media, but also practically signify an information recommendation way in social media for emergency tracking.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-02-2021-0098.

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Repertoires of collaboration: incorporation of social media help requests into the common operating picture

Cited by 16 publications

References 7 publications

Who do you trust? The digital destruction of shared situational awareness and the COVID-19 infodemic

Who do you trust? The digital destruction of shared situational awareness and the COVID-19 infodemic

Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response

Detection and analysis of emergency topic in social media considering changing roles of stakeholders

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