Representative co-production: broadening the scope of the public service logic

Abstract

Although the public service logic (PSL) has been an important equipoise to the predominant goods-manufacturing logic, there is potential to broaden its scope. An explicit integration of social context may contribute to an enhanced conceptual understanding of the PSL, at the same time addressing a major challenge in healthcare: disparities among population groups. A 'representative co-production' approach is suggested. In such an approach, group representatives' knowledge and skills are used in evaluating, designing, and delivering services with the purpose of supporting other group members' value co-creation. A case is provided, demonstrating representative co-production in access to preventive health services.

Continuing the development of the public service logic: a study of value co-destruction in public services

“…Recently, Osborne (2018, 228) argued for a shift away from value co-production towards value co-creation: 'PSOs do not create value for citizensthey can only make a public service offering. It is how the citizen uses this offering and how it interacts with his/her own life experience that creates value' (see also Eriksson (2019); Hardyman, Daunt, and Kitchener (2015); Hardyman, Kitchener, and Daunt (2019); Petrescu (2019); Virtanen and Stenvall (2014), for similar arguments). The notion of co-creation focuses on how organizations engage with their users in order to facilitate, support and enable the value creation experience (Prahalad and Ramaswamy 2004).…”

“…When developing PSL further through empirical studies (e.g. Eriksson 2019;Hardyman, Daunt, and Kitchener 2015), it is important to take the prerequisites of the public sector including the distinction between private and public value, into account (Alford 2009).…”

Collaborative public management: coordinated value propositions among public service organizations

“…In understanding the value co-creation processes that take place among multiple actors it becomes crucial to recognize and consider social forces' impact on interactions and actions taking place (or not) between actors in the service system (Akaka, Vargo, and Lusch 2013). These social forces or structures may be explained as guiding formal and informal rules, as in enabling and constraining collaborations in creating value among actors (Edvardsson, Tronvoll, and Gruber 2011;Eriksson 2019).…”

“…The collaborative approach of public service logic (PSL) 1 has been proposed to be an important equipoise to NPM's intra-organizational focus (Eriksson 2019;Osborne et al 2015;Skålén et al 2018). As revealed by the name, PSL borrows from service management (e.g.…”

County-level Correlates of Dental Service Utilization for Low Income Pregnant Women. Ecologic study of the North Carolina Medicaid for Pregnant Women (MPW) program.

“…Value can arise from community-level systems and supports (Eriksson 2019) that influence utilization of dental care services by low-income pregnant women. In this paper we use county-level measures to generate hypotheses about conditions and policies that may influence community-clinical linkages that improve utilization of dental services by pregnant women in the MPW program in NC.…”