Representing user workarounds as a component of system dependability

Martin, César Gómez; Koopman, Philip

doi:10.1109/prdc.2004.1276591

Cited by 4 publications

(2 citation statements)

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“…Kobayashi et al, 2005), and controversial (Obradovich and "Drops hollowing the Stone". Workarounds as Resources for Better Task-Artifact Fit Woods, 1996;Martin and Koopman, 2004;Petrides, 2004;Patterson et al, 2006;Vogelsmeier et al, 2007). Ferneley and Sobreperez (2006) propose to go beyond the mere positive-negative dichotomy mentioned above: they follow the notion submitted by Kobayashi et al (2005); Petrides (2004), which relates workarounds to either an "action ensuing from resistance" for both "good" or "bad" organizational reasons , or to an engagement with the system that yet fails to conform to the prescribed "rules of engagement"; yet, they also distinguish between: "hindrance workarounds", which are undertaken to circumvent system procedures or processes that are perceived to be too time consuming ("viscous" in the sense hinted above), onerous or difficult (Prasad and Prasad, 2000); harmless workarounds, which do not significantly affect the flow of work or the quality of the involved information (Button et al, 2003;Lapointe and Rivard, 2005); and lastly, essential workarounds, that is actions that are necessary to complete a task or reach a goal (Kobayashi et al, 2005).…”

Section: Beyond Good and Evilmentioning

confidence: 99%

Calendars: Time Coordination and Overview in Families and Beyond

Bødker

Grönvall

2013

ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, C

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ECSCW 2013 received 82 competitive paper and note submissions. After extensive review, 15 were selected to form the core of the traditional single-track technical programme for the conference. These are supplemented by exciting workshops and masterclasses that cover a broad range of topics and allow for wider and more active participation. These additional contributions will be published in the Volume 2 Proceedings, together with the expanded selection of demonstrations, videos, and work in progress.Work in progress has been introduced as a new peer reviewed category for ECSCW 2013, and those papers will be included in the Volume 2 Proceedings that will be available online.The technical program this year focuses on work and the enterprise as well as on the challenges of involving citizens, patients, and others into collaborative settings. The papers embrace new theories, and discuss known ones. They challenge the ways we think about and study work and contribute to the discussions of the blurring boundaries between home and work life. They introduce recent and emergent technologies, and study known social and collaborative technologies. Classical settings in computer supported cooperative work are looked upon anew. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community.Many people have worked hard to ensure the success of this conference, and we briefly acknowledge them here: all the authors who submitted high quality papers; all those who contributed through taking part in workshops, masterclasses, demonstrations, and the new category of work in progress; the 64 members of a global programme committee, who dedicated time and energy to reviewing and discussing individual contributions and shaping the programme; the people who helped organise the programme: the workshop and masterclass chairs, the chairs of demos and videos, work in progress, student volunteers, and various other practical arrangements. Finally, we acknowledge the student volunteers who provided support throughout the event; and we thank the sponsors and those who offered their support to the conference. Abstract. The title of this paper comes from comments made by an 'angry' ethnographer during a debriefing session. It reflects his frustration with a certain analytic mentality that would have him justify his observations in terms of the number of times he had witnessed certain occurrences in the field. Concomitant to this was a concern with the amount of time he had spent in the field and the implication that the duration of fieldwork somehow justified the things that he had seen; the implication being that the more time he spent immersed in the study setting the more valid his findings and, conversely, the less time, the less valid they were. For his interlocutors, these issues speak to the grounds upon which we might draw general insights and lessons from ethnographic research regarding the social or collaborative organisation of human activities. However, the strong i...

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Section: Beyond Good and Evilmentioning

confidence: 99%

Calendars: Time Coordination and Overview in Families and Beyond

Bødker

Grönvall

2013

ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, C

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“…Software dataflow and control flow automatic analysis [12,13,14,15] has become important measures to find dependability attributes。Markov Model [12,16] …”

Section: Dependability Validation and Evaluationmentioning

confidence: 99%

The Research of Component-Based Dependable Software Development

Deng¹,

Yi²

2010

2010 10th IEEE International Conference on Computer and Information Technology

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After analyzing the dependability of ComponentBased Software Systems, this paper brings forward the dependable software development reference model. Based on this reference model, key technologies about dependability encapsulation, dependability composition and verification and evaluation of dependability have been discussed, which can support the development of dependability for Component-Based Software Systems.

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