Repurposing Conversation

Loriette, Antoine; Brown, Barry

doi:10.1145/2702123.2702532

Cited by 15 publications

(2 citation statements)

References 23 publications

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“…The other members then witness the query being performed (line 16), and the failure of the device to respond appropriately is made accountable by making the screen visible to all members. This in turn allows for members to collaboratively reason about the grounds of failure (lines [25][26][27][28][29]. In attending to the failure, the members then construct a further query which leads to a satisfactory result.…”

Section: Collaborative Device Interactionmentioning

confidence: 99%

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"Do Animals Have Accents?"

Porcheron

Fischer

Sharples

2017

Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

102

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In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multiparty conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as 'natural language' interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and commonplace setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs.

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Section: Collaborative Device Interactionmentioning

confidence: 99%

“…More complex speech recognition approaches have also been taken in the literature, such as an idea explored by McMillan et al [27] to improve the relevancy and performance of IPAs.…”

Section: Repeating and Refiningmentioning

confidence: 99%