Request politeness and knowledge hiding: a daily diary study through an affective events perspective

Xia, Qing; Yan, Shumin; Zhao, Hongdan; Cheng, Ken

doi:10.1080/1359432x.2021.2004126

Cited by 13 publications

(22 citation statements)

References 78 publications

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“…Further, based on social exchange theory, employees are activated with reciprocal psychology as their affective needs are met ( Yan et al, 2021 ), and they expect to reward their firms and colleagues by performing more pro-organizational behaviors ( Berman et al, 2002 ). Because of such sense of reciprocity and belonging ( He et al, 2020 ), the respondent is generous and free to provide his/her knowledge resources when faced with others’ knowledge requests ( Xia et al, 2021 ), rather than providing deceptive information (evasive hiding), making excuses (rationalized hiding) or pretending to be an ignorant (playing dumb).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Workplace friendship, employee well-being and knowledge hiding: The moderating role of the perception of Chaxu climate

Wang

Zhou

et al. 2022

Front. Psychol.

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In recent years, knowledge hiding has become a hot topic in the field of organizational behavior because of its great harm. However, relevant studies have focused only on the negative interpersonal antecedents of knowledge hiding but neglected the inhibition effect of positive informal relationships on the behavior. To fill this gap, the current study develops a moderated mediation model to investigate how and when workplace friendship has a negative impact on knowledge hiding. Drawing on social exchange theory (SET), we propose that workplace friendship inhibits knowledge hiding through the mediating role of employee well-being, with the Perception of Chaxu climate acting as a boundary condition. Using data from a two-wave time-lagged survey of 279 employees in China, the results show that workplace friendship has a negative impact on knowledge hiding behavior. Specifically, workplace friendship inhibits knowledge hiding by satisfied employee well-being, i.e., workplace friendship has a positive impact on employee well-being, while employee well-being has a negative impact on knowledge hiding. Perception of Chaxu Climate moderates the indirect effect, as the level of employee’s Perception of Chaxu climate rises, the direct effect of workplace friendship on employee well-being is stronger, so as the indirect effect of workplace friendship on knowledge hiding. This article explores the mechanisms affecting employee knowledge hiding from a new interpersonal perspective of workplace friendship. It is enlightened that firms should pay attention to the management of workplace friendship, provide employee with opportunities to establish workplace friendship while providing proper guidance on the direction of workplace friendship and improving the quality of it, in order to promote employees’ happiness perception and organizational knowledge management ability.

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Section: Literature Review and Hypothesesmentioning

confidence: 99%

Workplace friendship, employee well-being and knowledge hiding: The moderating role of the perception of Chaxu climate

Wang

Zhou

et al. 2022

Front. Psychol.

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“…Their moderating role in this context is crucial because they can influence the strength or direction of the studied relationships, in our case, the relationship between hedonism and impulse buying. Marketers use sales promotion tools because they increase the probability of impulse buying by creating a sense of scarcity or urgency (Xia et al, 2022). Hence, we argue that as a moderating variable, sales promotion can stimulate impulse buying that is already influenced by other factors (e.g.…”

Section: Sales Promotion and Payment Optionmentioning

confidence: 92%

Section: Introductionmentioning

confidence: 99%

“…However, less is known about online impulse buying in terms of the appraisal approach. Appraisal processes are interconnected with impulse buying because they affect various emotions, such as desire, needs, pleasure, emotional arousal, urgency and impulse control (Xia et al, 2022). Also, cognitive appraisal theory has been applied to various facets of consumer behaviour; however, exploring the literature gaps concerning its implication for impulse buying is needed.…”

Section: Introductionmentioning

confidence: 99%

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Online impulse buying and cognitive appraisal theory: two countries comparison

Kursan Milaković,

Ahmad

2023

IJRDM

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PurposeWith the rapid growth of the Internet and the wide acceptance of e-commerce, online impulse buying is rising; however, the consumer motivation to buy impulsively within the digital setting calls for continuous exploration. Through the lens of cognitive appraisal theory, the authors aim to explore the relevance of web quality factors (cognitive processes) and hedonism (emotional response) for online impulse buying in the cross-cultural context of India and Croatia. The study also attempts to investigate the varying effects of sales promotion and payment options (cognitive processes) on the relationship between hedonism and online impulse buying.Design/methodology/approachThe researchers in the present study have adapted the refined eTailQ scale along with factors like hedonism, sales promotion and payment options determining impulse buying—the measurement instrument comprised of a highly structured questionnaire covering consumers' attitudes and opinions regarding the explored concepts. A total of 526 responses were generated in the data collection process, wherein 264 were from India and 262 were from Croatia.FindingsThe results reveal that not all web quality determinants affect impulse buying similarly. Web informativeness significantly, but negatively, impacts impulse buying only regarding Croatian consumers, while customer service influences impulse buying in the Indian market. Web layout and privacy do not influence impulse buying. However, besides hedonism's direct impact on impulse buying in both countries, the results show that the influences of web layout and privacy on impulse buying are mediated via hedonism. Given the varying effects, this study shows that, unlike the payment options, only sales promotion represents a significant moderator that enhances the relationship between hedonism and impulse buying in both countries.Originality/valueThis study utilises cognitive appraisal theory to compare the effects in two countries through cognitive appraisals, emotional responses, and situational factors for explaining online impulse buying behaviour. The study also offers practical managerial implications.

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“…From a COR perspective, knowledge hiding can be viewed as a resource‐conserving behavior (Hao et al, 2022). Employees who engage in knowledge hiding not only can preserve the knowledge resources they have but also save the time and energy involved in responding to knowledge requests (Connelly et al, 2012; Xia et al, 2022). Further, employees can mitigate the psychological discomfort in relation to the experience of citizenship fatigue because they can accumulate excess resources through hiding knowledge.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Citizenship pressure and knowledge hiding: The mediating role of citizenship fatigue and the moderating role of supervisor–subordinate guanxi

He,

Zheng,

Zhao

et al. 2023

Applied Psychology

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Drawing on conservation of resources (COR) theory, we examine the relationship between citizenship pressure and knowledge hiding, exploring the underlying mechanism between the two through citizenship fatigue and supervisor–subordinate guanxi. Two three‐wave sets of data were collected and analyzed with PROCESS. Study 1 revealed that employees' perceived pressure to engage in organizational citizenship behavior (OCB) can lead them to experience citizenship fatigue and to seek to conserve resources through deceptively hiding knowledge (i.e., evasive hiding and playing dumb). However, rationalized hiding will not be adopted by employees as a strategy to reserve resources under citizenship pressure. Supervisor–subordinate guanxi also serves as a reverse moderator, in that high guanxi mitigates the direct impact of citizenship pressure on citizenship fatigue and the indirect impact of citizenship pressure on evasive hiding and playing dumb through citizenship fatigue. Study 2 replicated and extended the findings of Study 1 by considering the negative affect as a potential mediator and the leader–member exchange (LMX) as a potential moderator. The findings show that citizenship pressure has a positive effect on evasive hiding and playing dumb through the mediating role of citizenship fatigue; and supervisor–subordinate guanxi negatively moderates the positive effect of citizenship pressure on citizenship fatigue and the mediating effect of citizenship fatigue, whereas LMX has no significant moderating effect on these linkages. This research advances our understanding of the “dark side” of OCB and enriches knowledge hiding studies by introducing a new predictor about extra‐role work stressors.

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Request politeness and knowledge hiding: a daily diary study through an affective events perspective

Cited by 13 publications

References 78 publications

Workplace friendship, employee well-being and knowledge hiding: The moderating role of the perception of Chaxu climate

Workplace friendship, employee well-being and knowledge hiding: The moderating role of the perception of Chaxu climate

Online impulse buying and cognitive appraisal theory: two countries comparison

Citizenship pressure and knowledge hiding: The mediating role of citizenship fatigue and the moderating role of supervisor–subordinate guanxi

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