Requests for emergency contraception in community pharmacy: An evaluation of services provided to mystery patients

Higgins, Samantha J.; Hattingh, Laetitia

doi:10.1016/j.sapharm.2012.03.004

Cited by 24 publications

(27 citation statements)

References 25 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This figure is consistent with previous studies in this population looking at appropriate supply of non-prescription medication, where a written checklist was not used in practice 6,9. The finding of variable practice is also similar to other research assessing EC supply in Australia using similar methodology 7,10…”

Section: Discussionsupporting

confidence: 90%

The use of a written assessment checklist for the provision of emergency contraception via community pharmacies: a simulated patient study

Schneider

Gudka

Fleischer

et al. 2013

Pharmacy Practice (Internet)

View full text Add to dashboard Cite

BackgroundThe Pharmaceutical Society of Australia recommends use of a written assessment checklist prior to supply of emergency contraception by pharmacists.ObjectiveThe aim of this research was to determine the prevalence of use of a written assessment checklist by community pharmacists and secondly, to ascertain the effect of the checklist on appropriate assessment and supply.MethodsThree female simulated patients visited 100 randomly selected pharmacies requesting supply of ‘the morning after pill’. Information provided when assessed by the pharmacist was that she had missed one inactive pill of her regular hormonal contraception. The amount of assessment provided and the appropriateness of supply were used as comparative outcome measures.ResultsEighty-three pharmacies used a written assessment checklist. Twenty-four of the pharmacies visited provided the appropriate outcome of non-supply. Pharmacies that used a written assessment checklist provided a greater quantity and consistency of assessment (11.3 ±2.5 v. 6.5 ±3.8 questions, p<0.0001) but this did not result in an improved frequency of an appropriate outcome (20%, n=16 v. 23%, n=3).ConclusionsWhile a written patient assessment checklist improved the quantity and consistency of patient assessment, it did not improve the advice provided by community pharmacies when handling requests for emergency contraception.

show abstract

Section: Discussionsupporting

confidence: 90%

The use of a written assessment checklist for the provision of emergency contraception via community pharmacies: a simulated patient study

Schneider

Gudka

Fleischer

et al. 2013

Pharmacy Practice (Internet)

View full text Add to dashboard Cite

show abstract

“…A number of studies have focused on pharmacy privacy and the provision of emergency hormonal contraceptives (the ‘morning‐after pill’). A ‘mystery shopper’ Australian study reported low use of private and semi‐private consultation areas . Other emergency hormonal contraceptive studies similarly highlighted concerns around lack of pharmacy privacy …”

Section: Introductionmentioning

confidence: 99%

Utilization of community pharmacy space to enhance privacy: a qualitative study

Hattingh

Emmerton

Tin

et al. 2015

Health Expectations

View full text Add to dashboard Cite

BackgroundCommunity pharmacists require access to consumers’ information about their medicines and health‐related conditions to make informed decisions regarding treatment options. Open communication between consumers and pharmacists is ideal although consumers are only likely to disclose relevant information if they feel that their privacy requirements are being acknowledged and adhered to.ObjectiveThis study sets out to explore community pharmacy privacy practices, experiences and expectations and the utilization of available space to achieve privacy.MethodsQualitative methods were used, comprising a series of face‐to‐face interviews with 25 pharmacists and 55 pharmacy customers in Perth, Western Australia, between June and August 2013.ResultsThe use of private consultation areas for certain services and sensitive discussions was supported by pharmacists and consumers although there was recognition that workflow processes in some pharmacies may need to change to maximize the use of private areas. Pharmacy staff adopted various strategies to overcome privacy obstacles such as taking consumers to a quieter part of the pharmacy, avoiding exposure of sensitive items through packaging, lowering of voices, interacting during pharmacy quiet times and telephoning consumers. Pharmacy staff and consumers regularly had to apply judgement to achieve the required level of privacy.DiscussionManagement of privacy can be challenging in the community pharmacy environment, and on‐going work in this area is important. As community pharmacy practice is increasingly becoming more involved in advanced medication and disease state management services with unique privacy requirements, pharmacies’ layouts and systems to address privacy challenges require a proactive approach.

show abstract

“…Practising pharmacists are often confronted with ethically challenging scenarios which require consideration of legal and ethical boundaries, and the application of professional judgement. Pharmacists may find it difficult to apply ethical reasoning skills in practice, especially in relation to more complicated issues such as the supply of EHC . It is therefore important to equip pharmacy students with the knowledge and skills to behave ethically.…”

Section: Discussionmentioning

confidence: 99%

Responses of pharmacy students to hypothetical refusal of emergency hormonal contraception

Hope

King

Hattingh

2013

International Journal of Pharmacy Practice

View full text Add to dashboard Cite

show abstract

Requests for emergency contraception in community pharmacy: An evaluation of services provided to mystery patients

Cited by 24 publications

References 25 publications

The use of a written assessment checklist for the provision of emergency contraception via community pharmacies: a simulated patient study

The use of a written assessment checklist for the provision of emergency contraception via community pharmacies: a simulated patient study

Utilization of community pharmacy space to enhance privacy: a qualitative study

Responses of pharmacy students to hypothetical refusal of emergency hormonal contraception

Contact Info

Product

Resources

About