Requirement management for product-service systems: Status review and future trends

Song, Wenyan

doi:10.1016/j.compind.2016.11.005

Cited by 112 publications

(50 citation statements)

References 73 publications

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“…In this context, Tukker [19] highlights that the economy based on purchasing products ("pure products") converges in an economy based on the use of those products ("pure services"). This shift, known as servitisation, has led to the creation of PSSs, where product ownership and use are decoupled in order to sell the result of their combination [20]. Accordingly, the products provide the technical functions to the customers [13], while the services ensure that customers' demands are met [21].…”

Section: Literature Review a Pss And Barriers For Its Adoptionmentioning

confidence: 99%

“…BA5. Stakeholders' requirements fulfilment, requiring both to translate customers' requisites into PSS requisites and to align physical products' characteristics to the service [20] BA6. Management decisions complexity, requiring non-traditional business networks and changes in relationships with actual stakeholders, identifying how decisions made affect them [29], BA7.…”

Section: Literature Review a Pss And Barriers For Its Adoptionmentioning

confidence: 99%

“…TC4. Continuous review of the alignment among stakeholders' interests, PSS offer and AM strategy [20].…”

Section: Pss-am Relation and Literature Gapmentioning

confidence: 99%

“…According to TC4, there is a large volume of published studies focused on identifying stakeholders' requisites at both product and service level in order to convert them into functional requirements of the PSS, so that the overall performance of the PSS is enhanced (see [20]). When analysed in detail, it can be observed that many of the new design characteristics pursued by researchers are strongly related to asset management, namely the ability to be maintained, upgraded, remanufactured, etc.…”

Section: Pss-am Relation and Literature Gapmentioning

confidence: 99%

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Asset Management Framework and Tools for Facing Challenges in the Adoption of Product-Service Systems

Erguido

Márquez

Castellano

et al. 2022

IEEE Trans. Eng. Manage.

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Servitisation is recognized as a key business strategy for Original Equipment Manufacturers willing to move up the value chain. However, several barriers have to be overcome in order to successfully integrate products and services. Many of these barriers are caused by the technical challenges associated with the design and management of the product-service systems, such as life cycle service level and cost estimation, risk management, or the system design and pricing.Asset management presents itself as a key research area in order to overcome these barriers as well as to integrate product-service systems within the manufacturers' operations management. It is the scope of this paper to provide theoretical and practical insights with regards to the alignment of asset management and product-service system research areas. To support the alignment between both areas, a management framework which gathers specific technologies, including reliability analysis, simulation modelling and multi-objective optimisation algorithms, is presented. The purpose of the framework is to provide manufacturers with a decision-support tool that facilitates the main managerial challenges faced when implementing a servitisation strategy.The paper contributions are successfully applied to case studies in the railway and wind energy sectors based on real field data, thereby demonstrating their suitability for both facilitating manufacturer's decisionmaking process and better satisfying stakeholders' interests. MANAGERIAL RELEVANCE STATEMENTShifting from product-oriented to service-oriented business models could become critical for those manufacturers aiming at moving up the value chain for a better future market position. However, such business models imply to assume the ownership of the products that they used to sell, and in rather unknown scenarios. Thus, products become manufacturers' assets, which need to be managed for them to provide value to their businesses over their entire life cycle.The lack of asset management capabilities at manufacturers' side may develop a serious risk that is further translated into barriers hindering service-oriented business models adoption. Such barriers are related to difficulties, for instance, to properly define the product-service system contracts or to fulfil stakeholders' requirements during the system life cycle in highly uncertain scenarios.In this context, the present paper proposes a management framework to provide manufacturers some of the capabilities needed to overcome above mentioned barriers, helping them to design and manage successful 2 product-service systems.The framework designed consists of analytical and empirical models providing advanced capabilities for product-service systems management. Likewise, the paper helps manufacturers understand the managerial insights that such capabilities may provide them along their different decision processes, which are further illustrated through wind energy and railway case studies. AbstractServitisation is recognized as a key business strategy f...

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Section: Literature Review a Pss And Barriers For Its Adoptionmentioning

confidence: 99%

Section: Literature Review a Pss And Barriers For Its Adoptionmentioning

confidence: 99%

“…TC4. Continuous review of the alignment among stakeholders' interests, PSS offer and AM strategy [20].…”

Section: Pss-am Relation and Literature Gapmentioning

confidence: 99%

Section: Pss-am Relation and Literature Gapmentioning

confidence: 99%

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Asset Management Framework and Tools for Facing Challenges in the Adoption of Product-Service Systems

Erguido

Márquez

Castellano

et al. 2022

IEEE Trans. Eng. Manage.

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“…III. METHODOLOGY Analysis of foreign management and quality management literature [6][7][8][9][10][11][12][13][14][15][16][17][18][19][20] showed that the most widely-spread model displaying the assessment of product quality from the consumer's point of view is the quality profile model proposed by Nariaki Kano. Customer quality profile is the expected quality of a product or service that determines the degree of customer satisfaction [3].…”

Section: A State Customs Servicesmentioning

confidence: 99%

Improvement of quality of state customs services based on development of labor potential of customs officials

Trubitsyn¹,

Митрофанова²,

Хрящев³

et al. 2017

Proceedings of the International Conference on Trends of Technologies and Innovations in Economic and Social Studies 2017

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-In current economic environment, it is necessary to revise the approach to state customs services. For this purpose, the authors introduced a new estimated indicator for activities of customs authorities -the quality of state customs services. The result showed necessity to study the relationship between the quality of customs services, provided by customs officials, and their labor potential. The main aim of research is studying improvement of the quality of state customs services based on development of the labor potential of customs officials. For implementation of performance targets, authors proposed a technique, based on the Kano's model. The authors developed two types of questionnaires -for the state customs services distribution according to the Kano model and for evaluation of each service quality. In addition, the authors proposed changes in the interacting processes among the participants of foreign economic activities and customs authorities. The methodology proposed appropriate priority directions of development and influence on the level of customer satisfaction (participants of foreign economic activities) and on the quality of services, provided through improving the labor potential of customs officials.

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Product-Service Systems

Todorovič

2022

Encyclopedia of Sustainable Management

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Requirement management for product-service systems: Status review and future trends

Cited by 112 publications

References 73 publications

Asset Management Framework and Tools for Facing Challenges in the Adoption of Product-Service Systems

Asset Management Framework and Tools for Facing Challenges in the Adoption of Product-Service Systems

Improvement of quality of state customs services based on development of labor potential of customs officials

Product-Service Systems

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