Requirements as Operational Metrics? – Case: Finnish Defense Forces

Abstract

The purpose of this paper is to study how requirements management could be utilized in connection to a service performance measurement system. Public private partnership (PPP) in Finnish Defence Forces' (FDF) catering operations is studied as a case example. There are two research questions, which are studied: Firstly, do catering operations create KPI's, which enable inter-functional co-operation and service development? Secondly, do these KPIs support both efficiency and effectiveness of PPP catering operations? Evidence from the previous studies on the subject indicates that there should be a single "power-by-the-hour" metrics unit, which enables a transparent follow-up of the performancebased operations. This research highlights requirements value in creation of economic efficiency and effectiveness from the end-user point-of view and reciprocal value creation between inter-functional service systems. This research's results show that focus on portion control can produce information, which enhances inter-functional co-operation between PPP stakeholders.

Sustainable Development, Governance and Performance Measurement in Public Private Partnerships (PPPs): A Methodological Proposal

“…In the literature, there is a lack of theoretical and empirical frameworks for understanding value creation in public and private interactions [194]. There is therefore the need to define value requirements in the pursuit of economic efficiency and effectiveness in cooperation between different yet inter-functional systems [195]. PPPs represent a potential solution to some governmental challenges, even though the goals of the private and public sectors [125] often differ.…”