“…some main segmentation variables used in these articles are customer characteristics such as size, volume or location, the customer decision-making unit, as well as buying decision process characteristics or the buying situation (Cardozo 1980, Crittenden, Crittenden, Muzyka 2002, Griffith and Pol 1994, Kalafatis and Cheston 1997. Needs-or benefit-based models have been widely applied, also in the supply chain literature (albert 2003, Bennion 1987, Brown, shivashankar, and Brucker 1989, Kluyver and Whitlark 1986, Moriarty and Reibstein 1986. Often nested (multi-step) models for segmentation are proposed , cheron and Kleinschmidt 1985, Dibb and simkin 1997, Plank 1985, and segmentation models have been related to the complexity of business market situations (Freytag and clarke 2001).…”