Requirements for a Smart Product-Service System Development Framework

Abstract

Nowadays, companies operate in increasingly competitive and dynamic markets with fast-changing customer needs. Simultaneously, major advances are being made in information and communication technologies, and the digitization of products is progressing. Based on these economic and technological trends, smart product-service systems (PSS) are emerging as a new form of business model. Recent studies show that the transition to developing smart PSS is a major challenge for companies and that they require methodological support, as their internal structures are undergoing significant changes.In order to provide a sound basis for support, we have undertaken a comprehensive study to identify requirements for a smart PSS development framework. 24 interviews and 5 workshops with companies that have recently focused on the development of smart PSS provide a rich set of empirical data to explore the challenges faced by companies today. We systematically analyzed the data and evaluated the results with our respondents. To increase the robustness and generalizability of our findings, we performed a contextual literature review and analyzed additional cases. This led us to a set of 17 requirements for a smart PSS development framework.

Reviewing the suitability of ICT-centered design methods for smart PSS development

“…Interdisciplinary integration plays a crucial role in the development of smart PSS, recognizing the need for collaboration among experts from diverse fields such as mechanical engineering, information technology, data science, and user experience design (Paliyenko et al, 2023b;Aurich et al, 2019;Idrissi et al, 2017). These areas must combine their expertise to create comprehensive solutions that consider various aspects of smart PSS development.…”

“…The value creation in PSS relies on collaboration and interaction among different stakeholders in a value network, underscoring the need for methods that facilitate coordination and cooperation throughout the development process. The literature also emphasizes the significance of flexibility and modularity in the development of smart PSS (Paliyenko et al, 2023b). Creating entirely new development processes is often not feasible in practice, so methods that allow for adaptation to specific situations and integration into existing structures are necessary.…”

Method for modeling the value network of smart product-service systems

“…Die Auswertung der ersten systematischen Literaturrecherche lieferte 7 verschiedene Ansätze zur Modellierung smarter Netzwerke, welche anhand der Anforderungen an Modellierungssprachen von Geschäftsprozessen nach Frank und Laak (2003) [17] und der generellen sowie smart PSS-spezifischen Anforderungen nach Paliyenko et al (2023) [18] qualitativ untersucht wurden (siehe Tabelle 2). Eigentümer trägt das rechtliche Eigentum an dem Produkt-Bestandteil des PSS und übernimmt oftmals auch die Rolle des Systemmanagers (Orchestrators).…”