Requirements, Politics, or Individualism: What Drives the Success of COVID-19 Contact-Tracing Apps?

Bano, Muneera; Zowghi, Didar; Arora, Chetan

doi:10.1109/ms.2020.3029311

Cited by 39 publications

(29 citation statements)

References 4 publications

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“…Throughout COVID-19 pandemic, governments' misinformation and disinformation have posed a significant obstacle to promoting transparency and accountability. Due to surveillance apps' ineffectiveness in reducing COVID-19 patients, studies recommend analyzing the wider context of tracing apps in terms of the influence of complex and interwoven sociopolitical contexts [ 110 ]. According to the findings, the COVID-19 “infodemic” is inextricably linked to the pandemic.…”

Section: Co-occurrence Analysis Of Abstract and Content Analysis Of T...mentioning

confidence: 99%

“…The majority of COVID-19 misinformation collected on social media varies widely across languages and nations due to cultural and religious diversity, with political position accounting for the majority of misinformation collected [ 114 ]. Additionally, reviews of citizen comments on applications reveal that the majority of citizen dialogues or comments on CTAs are political in nature, with less emphasis on the app's usefulness or performance [ 110 ]. In terms of the relationship between citizen adoption and political factors, some scholars claim that because state-level data and people's political affiliation have a significant impact on the adoption of CTAs, macro-political contexts should be assessed rather than individual-level factors [ 115 ].…”

Section: Co-occurrence Analysis Of Abstract and Content Analysis Of T...mentioning

confidence: 99%

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Delineating privacy aspects of COVID tracing applications embedded with proximity measurement technologies & digital technologies

Saheb

Sabour

Qanbary

2022

Technology in Society

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Section: Co-occurrence Analysis Of Abstract and Content Analysis Of T...mentioning

confidence: 99%

Section: Co-occurrence Analysis Of Abstract and Content Analysis Of T...mentioning

confidence: 99%

Delineating privacy aspects of COVID tracing applications embedded with proximity measurement technologies & digital technologies

Saheb

Sabour

Qanbary

2022

Technology in Society

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“…The COVID-19 pandemic challenged the world and revealed the need for data-driven, rapid, and agile RE practices and for coping with problems stemming from social challenges such as the digital divide and the massive and specific difficulties posed to people of different ages. There are still issues on that side, as evidenced by the mitigated success of recent mobile contact-tracing applications across the world [14]. REWBAH can for example identify specific challenges of uncertainty, anxiety, and loneliness from different age perspectives, and help assess how emerging home-office/mixed-office environments influence the well-being and health of people so that new requirements for existing and new products can be elaborated.…”

Section: Rewbah and Covid-19mentioning

confidence: 99%

Requirements Engineering for Well-Being, Aging, and Health: An Overview for Practitioners

et al. 2021

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Well-being, aging, and health (WBAH) are important aspects of life that affect us all. Requirements for WBAH systems have also become a topic of common interest for researchers from different disciplines. This is unsurprising given that health-related expenses often represent about 10% of a country's Gross Domestic Product (GDP), according to the World Health Organization [1]. At the same time, there is a growing number of software practitioners working on various technology-enabled solutions for WBAH systems. For example, software systems provide personalized and tailored behavioral change programs for decreasing health risk factors. Yet, many systems and services that promote health or well-being fail, in part due to requirements engineering (RE) issues.

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“…Several related papers, similar to this work, have been published, for example, a recent paper 10 focused on sentiment analysis of user reviews of the Irish app. Another recent paper 11 analysed the user reviews of apps of a set of 16 countries (UK was not included). The paper presented thematic findings on what went wrong with the apps, for example, lack of citizen involvement, lack of understanding of the technological context of users and ambitious technical assumptions without cultural considerations.…”

Section: Introductionmentioning

confidence: 99%

What do users think of the UK’s three COVID-19 contact-tracing apps? A comparative analysis

Garousi

Cutting

2021

BMJ Health Care Inform

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ObjectivesOur goal was to gain insights into the user reviews of the three COVID-19 contact-tracing mobile apps, developed for the different regions of the UK: ‘NHS COVID-19’ for England and Wales, ‘StopCOVID NI’ for Northern Ireland and ‘Protect Scotland’ for Scotland. Our two research questions are (1) what are the users’ experience and satisfaction levels with the three apps? and (2) what are the main issues (problems) that users have reported about the apps?MethodsWe assess the popularity of the apps and end users’ perceptions based on user reviews in app stores. We conduct three types of analysis (data mining, sentiment analysis and topic modelling) to derive insights from the combined set of 25 583 user reviews of the aforementioned three apps (submitted by users until the end of 2020).ResultsResults show that end users have been generally dissatisfied with the apps under study, except the Scottish app. Some of the major issues that users have reported are high battery drainage and doubts on whether apps are really working.DiscussionTowards the end of 2020, the much-awaited COVID-19 vaccines started to be available, but still, analysing the users’ feedback and technical issues of these apps, in retrospective, is valuable to learn the right lessons to be ready for similar circumstances in future.ConclusionOur results show that more work is needed by the stakeholders behind the apps (eg, apps’ software engineering teams, public-health experts and decision makers) to improve the software quality and, as a result, the public adoption of these apps. For example, they should be designed to be as simple as possible to operate (need for usability).

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Requirements, Politics, or Individualism: What Drives the Success of COVID-19 Contact-Tracing Apps?

Cited by 39 publications

References 4 publications

Delineating privacy aspects of COVID tracing applications embedded with proximity measurement technologies & digital technologies

Delineating privacy aspects of COVID tracing applications embedded with proximity measurement technologies & digital technologies

Requirements Engineering for Well-Being, Aging, and Health: An Overview for Practitioners

What do users think of the UK’s three COVID-19 contact-tracing apps? A comparative analysis

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