2021
DOI: 10.1088/1742-6596/1881/3/032063
|View full text |Cite
|
Sign up to set email alerts
|

Research and Application of Traffic Forecasting in Customer Service Center Based on ARIMA Model and LSTM Neural Network Model

Abstract: Traffic data is the premise of the number of call center seats. The corresponding agents can be arranged for different traffic volumes to achieve optimal configuration of call center human resources. In this paper, ARIMA model and LSTM neural network model based on time series are used to predict traffic. The traffic of the power call center in Hebei Province is taken as an example to conduct experiments on Python software. The results show that LSTM neural network model has higher prediction accuracy than ARI… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1

Citation Types

0
1
0

Year Published

2022
2022
2024
2024

Publication Types

Select...
2
1
1

Relationship

0
4

Authors

Journals

citations
Cited by 4 publications
(1 citation statement)
references
References 2 publications
0
1
0
Order By: Relevance
“…LSTM can learn long and short-term dependencies in time series data. It is suitable for handling and predicting intervals and delayed events in time series data due to the presence of memory units in the neural network [8][9][10]. The specific process is shown in Figure 1.…”
Section: The Structure Of Lstm Neural Networkmentioning
confidence: 99%
“…LSTM can learn long and short-term dependencies in time series data. It is suitable for handling and predicting intervals and delayed events in time series data due to the presence of memory units in the neural network [8][9][10]. The specific process is shown in Figure 1.…”
Section: The Structure Of Lstm Neural Networkmentioning
confidence: 99%