Research framework for the impact of total quality management on competitive advantage

Nguyen, Van Cang; Chau, Ngoc Tuan

doi:10.1108/ribs-02-2017-0016

Cited by 18 publications

(18 citation statements)

References 77 publications

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“…People could nurture a fertile environment and supportive culture for all dimensions of innovation performance by enabling the efﬁcient detection of customer needs, going beyond conforming to standards and promoting knowledge sharing (Escrig-Tena et al , 2018). Nguyen and Chau (2017) argued that employees can enhance products, processes and organizational innovation performance, while teamwork or the development of a share division promotes absorptive capacity, which is considered to be an antecedent of innovation (Silva et al , 2014). Empowered trained employees are able to use new techniques to identify opportunities for new product development and may even provide a more rapid response by handling problems at the source enhancing innovation (Song and Su, 2015).…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

The relationship between EFQM enablers and business performance

Kafetzopoulos

Gotzamani

Skalkos

2019

JMTM

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Purpose The purpose of this paper is to examine the extent to which the five European Foundation for Quality Management (EFQM) model enablers, as the latent factor “enabler excellence,” are associated with business performance, taking into consideration the mediating role of innovation in this relationship. Design/methodology/approach The analysis followed in order to investigate the relations among the various constructs of the proposed model includes an initial exploratory factor analysis, followed by confirmatory factor analysis and finally structural equation modeling. Findings According to the study findings, “enabler excellence” and innovation performance directly contribute to business performance. Moreover, this paper concludes that innovation performance partially mediates the effect of excellence enablers on business performance. Research limitations/implications This study does not separate between radical and incremental innovation; thus, it would be very interesting to explore this issue in future research. Moreover, it might be useful for researchers to reassess the proposed relationships examining the mediating role of organizational culture. Practical implications This study offers clear implications for managers, proving that they should give higher emphasis on quality management (QM) and the four dimensions of innovation in order to achieve increased performance. Originality/value Based on the multidimensional structure of the EFQM model, this empirical study determines the contribution of QM to business performance taking into consideration the role of innovation performance as a mediator in this relationship.

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Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

The relationship between EFQM enablers and business performance

Kafetzopoulos

Gotzamani

Skalkos

2019

JMTM

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“…It has also had a notable influence on leadership, motivation and internal communication (Heras-Saizarbitoria et al, 2011). The EFQM model will help to achieve a competitive advantage with a strong impact on overall quality management, helping to benefit all interest groups (Nguyen & Chau, 2017). An integrated quality management system is a key difference for companies, but because each company has its own conditions and its own factors must adapt these businesses to existing models or invent their own system (Golowko et al, 2017).…”

Section: Resultsmentioning

confidence: 99%

Implications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector

Dobrovič

Kmeco

Gallo

2019

JoTS

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The article focuses on the use of a strategic management tool, especially the EFQM model. The EFQM Excellence Model is a comprehensive management tool used to assess and improve business performance. In this article we focused on the use of this model in tourism enterprises in Slovakia. The main goal of the paper was to carry out research on the use of this model and to identify barriers that prevent the use of this model in managing and increasing the performance of businesses active in tourism. The research was based on formulated hypotheses, which we verified using statistical methods. As suitable statistical methods to verify hypotheses we chose the population proportion method and the Chi-square test of independence. The hypotheses were formulated on the basis of the available literature, published articles and research carried out so far. We also described the reasons that prevent the use of the EFQM model and analyzed the relevant context using a standard deviation. The aim of our paper was to find out the current state of use of the mentioned model and to present the model as a suitable tool for increasing the performance of businesses not only in the field of tourism.

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“…1. RCAs depict comparative advantage in a particular product and literature on international business have linked RCAs to both macro and firm level performance outcomes such as innovation (Nguyen and Chau, 2017), institutional quality and foreign direct investment (Yakubu, 2020). …”

Section: Notesmentioning

confidence: 99%

Pakistan’s export potential assessment at intensive and extensive margins

Ahmad,

Qadir

et al. 2023

RIBS

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Purpose This study aims to estimate Pakistan’s export potential in new and existing export products, as well as their potential destination markets. Design/methodology/approach This study uses a nonparametric approach based on demand, supply and easiness factors for estimating export potential at disaggregated product and destination levels. Findings A significant number of new export products (extensive margin) and existing products (intensive margin) are identified that have export potential. The estimated unrealized export potential at extensive margins is $2bn and at intensive margins is $5bn. The range of new products included value-added products, semifinished products and intermediate products. Surprisingly, there is high potential to diversify in China and export existing products more intensively in the EU. Moreover, the potential at extensive margins is regional diverse compared to intensive margins. Research limitations/implications The methodology used in this paper only provides export potential for short-to-medium term period because the global demand conditions are varying. Also, the mineral and resource-based products cannot be included in the analysis because their exports are heavily dependent on the availability of natural resources. Practical implications The findings have important policy implications in terms of providing guidelines for government policies related to industrial development, international trade and export promotion at the product and destination level. Overall, the study reveals that traditional sectors lack room for product diversification. As the existing export incentives favor major industries. To foster diversification, existing incentives must be redesigned to cover new products or sectors. Moreover, China has the greatest potential for product diversification, while Europe has the greatest potential to export current products more intensively. Further research is needed to simulate trade policy scenarios and estimate demand, supply and ease factors in export potential. Originality/value This study provides a unique perspective on export potential assessment at disaggregated product and destination levels, reinforcing the importance of redesigning trade policies and export incentives separately for export diversification.

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Research framework for the impact of total quality management on competitive advantage

Cited by 18 publications

References 77 publications

The relationship between EFQM enablers and business performance

The relationship between EFQM enablers and business performance

Implications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector

Pakistan’s export potential assessment at intensive and extensive margins

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