Research Gaps on Public Service Delivery

Lopes, Nuno Vasco; Soares, Delfina; Nielsen, Morten Meyerhoff; Tavares, António F.

doi:10.1145/3047273.3047388

Cited by 13 publications

(9 citation statements)

References 12 publications

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“…Organisational culture is a complex concept to define within the public sector, given the context and tradition of a country and institution (Lopes et al 2017). In simple terms, organisational culture refers to how things are done in an organisation (Lundy & Cowling 1996).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Given the significance of individual characteristics in establishing organisational cultures (see Lopes et al 2017), the researchers also explored whether significant differences exist between the perceived organisational talent culture dimensions based on their demographic characteristics. The study results revealed that organisational talent culture tends to be neglected when it comes to lower-job-level employees, those with a lower level of employment and those employed for a shorter time in the institution.…”

Section: )mentioning

confidence: 99%

“…To date, a great deal of research determined the causes of poor public service delivery. On a national level, diverse social needs, ageing societies, economic pressures, income equality and unequal access to services are challenging efficient service delivery (Lopes et al 2017). Masuku and Jili (2019) emphasise the continuous political interference that undermines the effective rollout of public service delivery strategies.…”

Section: Introductionmentioning

confidence: 99%

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Exploring the determinants of an organisational talent culture for a Botswanan local government institution

2021

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Orientation: Talented employees are essential for the service performance of local government institutions. Conducive organisational talent cultures can enable talent to deliver value-based services that meet public expectations.Research purpose: To explore the determinants of an organisational talent culture for a Botswanan local government institution.Motivation for the study: Research on organisational talent culture determinants in Botswana local government institutions is lacking.Research design, approach and method: This research adopted a quantitative, cross-sectional research design. A self-developed questionnaire was used to measure the organisational talent culture determinants of a Botswana government institution (N = 405). The data was analysed using SPSS Statistics software. Descriptive statistics, exploratory factor analyses, linear regression analyses and multivariate analysis of variances (MANOVAs) were applied to the data.Main findings: The factor analyses provided support for six organisational talent culture determinants: leadership talent mindset, success orientation and strategic intent, institutional values, dynamic operational capabilities, administrative governance and general people management practices. The results showed a weak application of all the organisational talent culture determinants. Leadership talent mindset was a significant predictor of organisational talent culture determinants. Significant differences exist between selected organisational culture dimensions based on the demographic characteristics of the participants.Practical/managerial implications: The vital role of public sector leadership in enabling a conducive organisational talent culture is emphasised.Contribution/value-add: This research contributed to the limited empirical knowledge on organisational talent culture determinants in public sector institutions.

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Section: Literature Reviewmentioning

confidence: 99%

Section: )mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Exploring the determinants of an organisational talent culture for a Botswanan local government institution

2021

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“…The concept of government services has developed in various ideas and understandings in various countries so that there is no fixed and same definition for every time in all countries (Syvertsen, 1999;Lopes, Soares, Nielsen, & Tavares, 2017). Generally, government services are accepted as public services which are always contrasted with private services, where the definitions put forward by scientists or experts regarding public services are generalized concerning government.…”

Section: B Conceptual Framework Of Government Services In the New Normal Eramentioning

confidence: 99%

New Model of Local Government Administrative Service in a New Normal Pattern of Behavior Era in Indonesia

Polyando

Kartiw²

2021

Int. J. Criminol. Sociol.

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This study departs from a new habitual adaptation movement that changes people's social interactions as a rational choice amid the threat of the Covid-19 outbreak. The purpose of this article is to test empirically that the current model of local government administrative services in the archipelagic sub-districts is very inefficient and less productive so that it has an impact on meeting the basic needs of the community comfortably and fairly. Furthermore, this study offers a new model for Duo-TM, namely Temu Muka dan Temu Mesin. This article shows the need for an empirical study in the development of a local government administrative service model to trace geographic difficulties and risks due to the Covid-19 outbreak. This is especially relevant if the author refers to the reasons for the massive change in various social dimensions and forces the adaptation of new habits. On the other hand, the era of the 4.0 industrial revolution places the power of technology and information as a means for innovating services that are comfortable, fast, inexpensive, and of high quality.

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“…It implies that establishments and procedures produce results that satisfy the needs and addresses the issues of society. The disappointment of PSD in many developing nations isn't only because of the shortage of resources yet to the issues of motivation, responsibility and governance that contrast from one aspect to another [3,4]. Consequently, such shortcomings ultimately result in the dissatisfaction of people for not receiving appropriate services by the public agencies.…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Decision-Making Process in Relation to Public Service Delivery (PSD) in Malaysia

Ali¹,

Latiff²,

Wahab³

2021

Proceedings of the Business Innovation and Engineering Conference 2020 (BIEC 2020)

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Efficient public service delivery is a main objective for every government. An important aspect of public service delivery is ensuring services provided fulfil the changing needs of the citizens and benefiting the public. However, the challenge on how best the government can serve the public continues to be the major issues in improving public service delivery. Information gap and no integrated system are affecting government's responsiveness. Despite the efficiency of service delivery system is a priority of the government, deficiency of viable, persistent, and timely information for decision-maker happens due to data silos, lack of data gathering with poor data governance and integration instead of operative unified data. The objectives of this paper are to examine and gain a better understanding of the complexities that are associated with decision-making process in relation to public service delivery from the perspective of government of Malaysia. In terms of academic contribution, this paper provides a better understanding of the critical factors for effective decision-making from the perspective of the government. With regards to practical implications, this article provides the Malaysian government and public organisations with relevant factors of consideration on how the public service delivery can be improved.

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Research Gaps on Public Service Delivery

Cited by 13 publications

References 12 publications

Exploring the determinants of an organisational talent culture for a Botswanan local government institution

Exploring the determinants of an organisational talent culture for a Botswanan local government institution

New Model of Local Government Administrative Service in a New Normal Pattern of Behavior Era in Indonesia

Factors Influencing Decision-Making Process in Relation to Public Service Delivery (PSD) in Malaysia

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