“…Researchers in the field of verbal psychotherapy already have a general understanding of those processes which clients find helpful or hindering (Nilsson et al, 2007;Levitt, Butler & Hill, 2006). Clients feel that the therapeutic relationship, the therapist's attention, empathy or validation and the specific problem-solving techniques, which the therapist offers, aid the therapeutic impacts (Elliot, 2008;Nilsson et al, 2007). Clients also consider the therapist's professionalism and expertise in providing structure and enabling them to face up to painful emotions or to encounter unpleasant things are important (Levitt, Butler & Hill, 2006;Nilsson et al, 2007).…”