“…Indeed management and OB scholars have started to express a greater interest toward behavioral issues regarding what a fitting context for KMS and innovativeness should be, as evident from the multiple calls and editorials (Sergeeva and Andreeva, 2016;Michailova, 2011;Bamberger, 2008;Johns, 2006). In this paper, following Ghoschal and Barlett (1994), Cabrera et al (2006), Wang and Noe (2010), Huang et al (2011), Lin et al (2012, Schmitz et al (2014), Verma and Sinha (2016), Günsel et al (2019) and Wang et al (2018), we identify top management support, mutual trust and reward systems as the primary characteristics of organizational context. So, we consider organizational context as a three-dimensional concept composed of top management support, mutual trust and reward systems, and we describe how each of these dimensions is related to KMS and firm innovativeness.…”