Research on the dimensions of organization responsibility in customer psychological contract

Yinghong, Wan; Yue, Ying; Liquan, Jiang

doi:10.1109/icsssm.2011.5959392

Cited by 2 publications

(2 citation statements)

References 9 publications

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“…Ethical CSR therefore builds psychological contract in employees' schema as well as translate it into their actions. Long-term or sustainable orientation of ethical CSR also augments the commitment in employees, further strengthening their perception of psychological contract (Yinghong et al, 2011).…”

Section: Psychological Contract and Knowledge Sharingmentioning

confidence: 99%

Psychological contract and knowledge sharing

Luu

2016

Corporate Communications: An International Journal

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Purpose – The survival and sustainable growth of Cai Luong (Renovated Theatre) theatre companies as well as Cai Luong theatrical art in Vietnam necessitate the sharing of acting and singing skills between generations of actors. The purpose of this paper is to investigate the role of theatre members’ perception of psychological contract in predicting their sharing of knowledge. Another research purpose is to assess if corporate social responsibility (CSR) of theatre companies can activate the effect chain through psychological contract to knowledge sharing. The last research purpose sheds light on the moderating role of entrepreneurial orientation (EO) for the relationship between psychological contract and knowledge sharing among members of Cai Luong theatre companies in Vietnam setting. Design/methodology/approach – Cross-sectional data for SEM-based analysis was collated from 226 respondents of Cai Luong theatre companies in Vietnam. Findings – Research results unveil the predicting role that CSR played on the relationship between psychological contract and knowledge sharing among members in Cai Luong theatre companies. This relationship was also found to be moderated by EO. Originality/value – Research results extend knowledge management literature through the inclusion of CSR and psychological contract as antecedents of knowledge sharing.

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Section: Psychological Contract and Knowledge Sharingmentioning

confidence: 99%

Psychological contract and knowledge sharing

Luu

2016

Corporate Communications: An International Journal

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“…Ethical CSR thus builds psychological contract in employees' schema as well as translates it into their momentum and actions. Long-term or sustainable orientation of ethical CSR also augments the commitment in employees, thereby building psychological contract (Yinghong et al, 2011).…”

mentioning

confidence: 99%

Nursing governance and clinical error control

Tuan

2015

International Journal of Pharmaceutical and Healthcare Marketing

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Purpose – This study aims to fathom the role of nursing governance as a mechanism to activate the chain effect from corporate social responsibility (CSR) through psychological contract to knowledge sharing, which in turn reduces clinical errors in hospitals in the Vietnam context. Clinical errors not merely result from human factors but also from mechanisms which influence human factors. Design/methodology/approach – The clues for the research model were established through structural equation modeling-based analysis of cross-sectional data from 233 nurses of Vietnam-based hospitals. Findings – Research findings unveiled the positive correlation between nursing governance and ethical CSR as well as the negative correlations between nursing governance and legal CSR or economic CSR. Ethical CSR was found to have positive effect on psychological contract, whereas legal or economic CSR was found to have negative effect on psychological contract. The chain effects from psychological contract through knowledge sharing to clinical error control were also attested in this inquiry. Originality/value – Research results have contributed to literature in some ways, for example, expanding health-care quality and patient safety literature through the chain of antecedents (nursing governance, CSR, psychological contract and knowledge sharing) to clinical error control, underscoring the role of psychological contract in cultivating knowledge sharing and adding organizational outcomes such as knowledge sharing and clinical error control to the nursing governance literature.

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Research on the dimensions of organization responsibility in customer psychological contract

Cited by 2 publications

References 9 publications

Psychological contract and knowledge sharing

Psychological contract and knowledge sharing

Nursing governance and clinical error control

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