Research on the Frontier and Prospect of Service Robots in the Tourism and Hospitality Industry Based on International Core Journals: A Review

Abstract

This paper used the mixed research method of bibliometric and content analysis to study 284 studies on service robots in the tourism and hospitality industry collected from the Web of Science database. Results show that research in this field started late, and that the COVID-19 pandemic has promoted the rapid growth of the number of research papers. The International Journal of Contemporary Hospitality Management has so far published the most number of papers. Numerous scholars from universities in different regions of the world have made significant contributions to the research of service robots, and academic collaborations are relatively common, but there are only very few high-yield authors. Empirical research has been widely favored by researchers, wherein online questionnaire and experimental methods have been frequently used. Multidisciplinary theories have also been cited in related articles, especially on the applications of psychological theories. The research fronts cover four branches focusing on service robots, consumers, human employees, and service environment, with all four parts largely overlapping in content. Finally, the paper discusses prospects for the future research agenda of service robots in the tourism and hospitality industry.

The Influence of Muslim and Christian Destinations on Tourists’ Behavioural Intentions and Risk Perceptions

“…The concept of risk perception has been highly studied in tourism; however, the literature remains fragmented, resulting in a lack of a cohesive and comprehensive framework [1]. Previous studies have found that tourists' risk perception has a high probability of impacting the image of tourist destinations and the intention to visit a destination [36], but little or no evidence is available on the role of religion values or related cultural backgrounds.…”

“…Tourist safety at a destination is one of the most essential conditions that characterise the quality of experience [1]. The economic development of any country depends mainly on its security [2].…”

“…Risk is a determining factor in a tourist´s choice of destination, the assessment of alternative destinations, and the decision on the type and amount of expenditure in the chosen destination [7,8]. Further, the perceptions of risks have been shown to vary according to both tourists' and destinations' characteristics [1]. Thus, it is desirable to study and identify the elements or attributes that influence risk perception.…”

Personal and organizational factors impacting burnout syndrome among hotel employees: A bibliometric and content analysis

“…RQ4: What are the key personal and organizational factors that cause burnout among hotel employees? Data were collected from journals whose title refers to tourism and hospitality with an impact factor in the Web of Science (WoS) academic database, which includes a large number of social science and humanities journals and recognizes hospitality tourism as an independent academic category (Chen et al, 2023). This approach in the selection of journals was previously used in other papers (AnĎelić et al Data collection was conducted in September 2023, using the string (burnout OR -burning out‖ OR -burn out‖ OR -burns out‖ OR -burned out‖ OR -burnt out‖) AND (hotel OR hotels) for searching its appearance in title, abstract and keywords of the published papers using the advanced search options available on the websites of the publishers of the mentioned journals.…”

Examining the Impact of Crowding Perception on the Generation of Negative Emotions among Users of Small Urban Micro Public Spaces

“…In the past, the perception of crowding was mainly a concern for psychology and geography scholars. However, in recent years, it has expanded to other fields, especially urban planning and environment, regional and urban planning, and environmental ecology [22]. The perception of crowding in urban micro spaces and micro public spaces is at the intersection of urban planning and design and psychology, and this study will have a specific contribution to urban planning and environmental psychology.…”