Research Themes on the Quality of Public Services Exemplified By Healthcare Services — A Bibliometric Analysis

Yarmak, Valiantsina; Rollnik-Sadowska, Ewa

doi:10.2478/emj-2022-0018

Cited by 3 publications

(3 citation statements)

References 79 publications

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“…This method is often employed at the initial stage of interest in a research topic (Szpilko & Ejdys, 2022). Bibliometric analysis is commonly used in analyses of well-established research areas in the literature (Gudanowska, 2017;Halicka, 2017;Glińska & Siemieniako, 2018;Winkowska et al, 2019;Niñerola et al, 2019;Ejdys et al, 2019;Szum, 2021) as well as emerging ones (Siderska & Jadaan, 2018;Yarmak & Rollnik-Sadowska, 2022). Bibliometrics is a process in which a survey of scientific literature is performed using statistical and mathematical methods.…”

Section: Methodsmentioning

confidence: 99%

Sustainable and smart mobility – research directions. A systematic literature review

Szpilko,

Budna,

Drmeyan

et al. 2023

EiS

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The article provides a classification of scientific research relating to the issue of sustainable and intelligent mobility, in order to identify emerging future research directions. A systematic literature review was based on bibliometric analysis and focused on articles in Scopus and Web of Science databases. The purpose of this article was to identify areas of research analysed in international literature in the area of sustainable and smart mobility. The systematic literature review aimed to identify, integrate and evaluate research on the selected topic based on clearly defined criteria. The analysis covered publications on sustainable and smart mobility published in Scopus and Web of Science databases from 2010 to 2022. Based on the bibliometric analysis, a bibliometric map was developed using mapping technique VOS – the visualisation of similarities. Clusters were created using the VOSviewer software.

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Section: Methodsmentioning

confidence: 99%

Sustainable and smart mobility – research directions. A systematic literature review

Szpilko,

Budna,

Drmeyan

et al. 2023

EiS

View full text Add to dashboard Cite

show abstract

“…Moreover, it enables the creation of rankings for the most productive authors, journals, research units, and countries within the field of research [71]. Bibliometric analysis is applicable to well-established research areas in the literature [72][73][74][75], as well as emerging ones [76,77]. Figure 1 illustrates the operationalisation of the process employed in this article using the bibliometric analysis method.…”

Section: Methodsmentioning

confidence: 99%

Waste Management in the Smart City: Current Practices and Future Directions

Szpilko,

de la Torre Gallegos,

Jimenez Naharro

et al. 2023

Resources

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The discourse surrounding sustainability, particularly in the urban environment, has gained considerable momentum in recent years. The concept of a smart city epitomises the integration of innovative technological solutions with community-centred approaches, thereby laying the groundwork for a sustainable lifestyle. One of the crucial components of this integration is the effective and innovative management of waste. The aim of this article was to classify scientific research pertaining to waste management within the context of smart city issues, and to identify emerging directions for future research. A systematic literature review, based on a bibliometric analysis of articles included in the Scopus and Web of Science databases, was conducted for this study. The purpose of such a systematic review is to identify, integrate, and evaluate research on a selected topic, using clearly defined criteria. The research query included: TITLE-ABS-KEY (“smart city” AND (waste OR garbage OR trash OR rubbish)) in the case of Scopus, and TS = (“smart city” AND (waste OR garbage OR trash OR rubbish)) in the case of the Web of Science database. A total of 1768 publication records qualified for the analysis. This study presents an investigation into the current and forthcoming directions of waste management in smart cities, synthesising the latest advancements and methods. The findings outline specific future research directions encompassing technological advancement, special waste challenges, digitisation, energy recovery, transportation, community engagement, policy development, security, novel frameworks, economic and environmental impact assessment, and global implications. These insights reflect a multifaceted approach, advocating a technology-driven perspective that is integral to urban sustainability and quality of life. The study’s findings provide practical avenues for cities to enhance waste management through modern technologies, promoting efficient systems and contributing to sustainable urban living and the circular economy. The insights are vital for policymakers and industry leaders globally, supporting the creation of universal standards and policies, thereby fostering comprehensive waste management systems aligned with global sustainability objectives.

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“…The perception of quality in public services may vary depending on customer expectations, cultural background and personal experience. Moreover, the intangible nature of public services further complicates the process of assessing their quality (Yarmak & Rollnik-Sadowska, 2022;Ocampo et al, 2019). Therefore, it is important to understand and measure different dimensions of service quality that are relevant to customers and develop appropriate methods for evaluating and improving service quality in the public sector.…”

Section: Introductionmentioning

confidence: 99%

Measuring quality perception of public services: customer-oriented approach

Butkus

Rakauskiene

Bartuševičienė

et al. 2023

Engineering Management in Production and Services

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The focus of this research is on assessing the perception of public service quality through a customer-centred approach. Public service quality comprises multiple factors that are prioritised differently by customers. Therefore, the study aims to conduct a literature review to identify the primary quality dimensions of public services and evaluate the heterogeneity of their perception within the context of Lithuania. The research measures the user perceptions of public service quality. The literature review allowed for identifying service quality indicators and grouping them into dimensions based on unifying characteristics. Such identification of service quality dimensions grounded the research methodology. An adapted SERVQUAL model was used to analyse data collected by a survey to interview customers of Lithuanian public service organisations. Logit and probit models were applied to examine the effect of socio-demographic characteristics and the type of service on customer perceptions of different quality aspects of the provided public services. Explored heterogeneity of attitudes and detailed analysis of socio-demographic factors revealed that women with higher education are the most satisfied users of public services, while less educated men usually have a negative attitude towards the quality of public services. The study confirmed that marital status and income level are not related to customer satisfaction with service quality. Although gender, age, family size, education level, and employment status explain heterogeneity in customer satisfaction, they still account for only a small amount of variance compared to the place of residence and type of service. The study is a significant contribution to the field of service engineering as it introduces a systematic approach to the development of service quality, incorporating models and methods that enable the assessment of service quality and efficiency. The literature review has identified several research gaps related to public service quality, including a lack of research on general public services and areas such as tourism, real estate management, fire protection and rescue.

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Research Themes on the Quality of Public Services Exemplified By Healthcare Services — A Bibliometric Analysis

Cited by 3 publications

References 79 publications

Sustainable and smart mobility – research directions. A systematic literature review

Sustainable and smart mobility – research directions. A systematic literature review

Waste Management in the Smart City: Current Practices and Future Directions

Measuring quality perception of public services: customer-oriented approach

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