“…There is no common definition of this care ideology either in practice or theory (Li & Porock, 2014), but certain shared elements can be identified. Resident-centred care is holistic and aims to satisfy the older individual’s needs, wishes and choices, provide individualized care, and strengthen his or her autonomy and self-determination (Brownie & Nancarrow, 2013; Li & Porock, 2014; McCormack et al, 2010; Morgan & Yoder, 2012; Yee et al, 1999). Resident-centred care concerns not just a relationship between a nurse or caregiver and an older person, but needs to be considered in a wider context of relations including, for instance, family, community, caring culture and, of particular relevance to this paper, the built or physical environment (McCormack & McCance, 2006; Nolan, Davies, Brown, Keady, & Nolan, 2004).…”