Residential tourism and eudaimonic well-being: A ‘value-adding’ analysis

Hao, Fei; Xiao, Honggen

doi:10.1016/j.annals.2021.103150

Cited by 44 publications

(27 citation statements)

References 51 publications

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“…As the pandemic dissipates, future studies should focus on other regions by engaging a more robust global sample; it would also be meaningful to test the proposed model across different cultural groups and customer segments. Our findings are derived from interviews and large-scale surveys, whereas future studies can adopt a hybrid approach to ascertain a more in-depth understanding of the experience of contactless service and customer equity, including value-adding methods that integrate various analytic devices to broaden the scope and unleash interpretive imagination (Hao and Xiao, 2021); or using longitudinal studies that explore how the veracity of the proposed model changes during different phases and easing of the pandemic. Although beyond the scope of the current research, it is also advisable to conduct a multi-group analysis among different customer segments according to their demographic features and technological readiness that includes customers’ innovativeness, optimism, discomfort and insecurity using technology (Parasuraman and Colby, 2015).…”

Section: Discussionmentioning

confidence: 99%

Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust

Hao

Chon

2021

IJCHM

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Purpose Draws from the equity theory and customer equity literature, this study aims to argue that the implementation of contactless service as an innovative service design in the hospitality industry can generate customers’ emotional attachment and cognitive evaluation of the brand. Design/methodology/approach This study uses partial least squares modeling and data from a large-scale survey of hotel guests who have experienced contactless service in mainland China. The authors performed an importance-performance map analysis to evaluate the significance of critical variables and constructs by including the performance dimension. Findings Customer equity is a three-dimensional higher-order construct that embraces value-, brand- and relationship equity. A pleasant experience of contactless service in hospitality encounters generates a positive effect on customer equity and delight. Additionally, increased customer equity improves satisfaction and trust. Practical implications This study provides practical evidence for hospitality practitioners to consider contactless service in creating memorable experiences, improve customer satisfaction, build trust and add value to hospitality brands. Originality/value The findings of this study add to the understanding of emerging contactless services, contribute to the development of the equity theory and current customer equity literature and advance the implementation of innovative service design in hospitality.

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Section: Discussionmentioning

confidence: 99%

Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust

Hao

Chon

2021

IJCHM

Self Cite

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“…Although there is a substantial number of articles that have studied well‐being and happiness within various disciplines (e.g., Hao & Xiao, 2021; Hashemi et al, 2020; Koburtay & Syed, 2021), workplace spirituality has played a minor role in previously published reviews. Strikingly, to our knowledge, the interplay between spirituality and well‐being has not been the focus of any systematic reviews.…”

Section: Discussionmentioning

confidence: 99%

Religion, spirituality, and well‐being: A systematic literature review and futuristic agenda

Koburtay

Jamali

Aljafari

2022

Business Ethics Env & Resp

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Informed by religion and psychology literature, this study reviews the literature on religiosity, spirituality, and psychology to support existing theory development in the current emergence of "Management, Spirituality, and Religion" field of study, encourage new contextual thinking and develop a framework to guide businesses on the integration of spirituality and religiosity at work given their documented benefits in relation to personal well-being and productivity. Using the Web of Science (WoS) database, the paper reviews and synthesizes recent research in a systematic, transparent, and reproducible manner. In addition, to verify and include the state-of-the-art of high-quality scientific articles, we refer to the Chartered Association of Business Schools list leading to the adoption of the following criteria: (a) journals listed in the ABS ranking as 3-and 4-star class, (b) indexed under the field of ethics (i.e., ETHICS-CSR-MAN), (c) articles published between 2000 and 2021, and (d) topical relevance. The review extends the existing literature by developing a framework for organizations that helps in identifying possible linkages between religiosity, spirituality, and employee well-being. This was done by (1) extending the six indicators of Ryff's well-being framework, (2) highlighting potential spiritual practices for individuals and organizations and their implications, and (3) presenting a framework that is contextualized to the extent possible and that can serve as a useful guide for organizations. Insights from our review yield in turn two key propositions: (1) workplace spirituality and individual spirituality are both important for employees' well-being, and (2) individual religiosity is an important factor for personal well-being. This offers in turn reinvigorated awareness and new insights into the topic under study. The study highlights in closing an array of future possible research directions.

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“…These authors support the hypothesis that the combination of hedonic and eudemonic measures can bring new value to tourism. Some authors argue that although senior tourists have idiosyncratic characteristics and different motivations when travelling, it is common for senior tourists to seek identity and well-being [7,8,10,12,15].…”

Section: Perma Profiler Model Validation With Structural Equation Modelsmentioning

confidence: 99%

“…In fact, there is a well-established relationship between tourism, travel, and health, in which the individual seeks relaxation and a greater sense of well-being [13]. Recent literature shows that senior tourists who go on frequent trips get a range of psychological benefits that contribute to eudaimonic (deep) happiness [14], where well-being can involve a wide range of human abilities and experiences [15].…”

Section: Introductionmentioning

confidence: 99%

PERMA Model of Well-Being Applied to Portuguese Senior Tourists: A Confirmatory Factor Analysis

et al. 2022

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Tourism has been affirmed as an activity that promotes health and well-being. The present study aims to present a confirmatory analysis of the PERMA model in a sample of Portuguese senior tourists who visited the island of São Miguel (Azores). After approval of the study by the ethics committee (reference 6/2022), a Sociodemographic Questionnaire, PERMA Profiler, and Life Satisfaction Scale—SWLS were applied to 1083 senior tourists (≥55 years) of various nationalities. To evaluate the PERMA model for senior tourism in Portugal, a total of 434 senior tourists of Portuguese nationality were extracted from the sample. The results revealed that most of the participants attributed scores above the midpoint in the five dimensions of PERMA (positive emotions, engagement, relationships, meaning, accomplishment) and in the satisfaction with life scale. Using scale reliability analyses, we found that some of the dimensions in the PERMA model showed relatively low values both for Cronbach alpha and composite reliability. Several confirmatory structural equation models (single factorial, second order, and five factors) were calculated, as well as the usual adjustment measures, with the five-factor PERMA model presenting the best structure, although with a relatively low fit. The modification of the model by the weight of regressions between some of the items with larger covariances allowed a better adjustment: χ2(73) = 264.960, p < 0.001, χ2/df = 3.63, CFI = 0.94, TLI = 0.91, IFI = 0.94; GFI = 0.92, RMSEA = 0.078, p < 0.001. Although the results revealed that the experiences of senior tourists when visiting the island of São Miguel contributed significantly to their well-being and the modified model presented superior adjustment quality, future studies are suggested to evaluate the quality of the PERMA model applied to tourism.

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Residential tourism and eudaimonic well-being: A ‘value-adding’ analysis

Cited by 44 publications

References 51 publications

Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust

Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust

Religion, spirituality, and well‐being: A systematic literature review and futuristic agenda

PERMA Model of Well-Being Applied to Portuguese Senior Tourists: A Confirmatory Factor Analysis

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