Residents’ Attitudes and Social Innovation Management in the Example of a Municipal Property Manager

Abstract

Corporate responsibility is an effective management strategy which, through conducting social dialogue at the local level, contributes to increasing the competitiveness of enterprises at a global level and simultaneously shaping favourable conditions for social and economic development. A review of the literature on the subject provided the theoretical motivation to undertake an emirical study of the implemented social innovations by the property manager and their reception by resource residents. The main aim of this study was to diagnose the attitudes of residents towards the implementation of social innovations by the municipal property manager. The research presented in the above article has been conducted in the first and second quarter of 2021 among residents of the Department of Housing “TBS” (ZGM TBS) in Częstochowa, Silesian voivoideship, Poland. The research was conducted using the survey method. The measurement instrument was a prepared questionnaire. The survey was completed by 362 respondents (n = 362). To confirm the hypotheses, an analysis using the Mann–Whitney U test and the Anov Kruskal–Wallis test were performed. In order to demonstrate the statistical significance of the assumptions made, the conducted tests were also supported by the p-value test. The research results undertaken made it possible to identify social innovations implemented by the municipal manager, both those which are expected by residents and those which tenants consider superfluous.

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“…Information flows are an integral part of any logistics supply chain (Kadłubek, 2020). The decision-making process in its essence is a complex activity, requiring not only knowledge from the decision-maker, but also their experience in similar situations, or those learnt from relevant training (Kabus, Dziadkiewicz, 2022). An important logistical element in a communication incident, especially a mass incident, is the flow of information (Salomone, 2017), without which it would not be possible to provide efficient and rapid assistance to the injured.…”

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“…One of the main reasons for the interest in CSR on the part of enterprises is the creation of an image-based reputation (Pérez, Building and managing reputation is especially important in the service sector due to the intangible nature of the offer. CSR activities can help build a strong reputation and better relationships with key stakeholders (Hillman, Keim, 2001;Kabus, Dziadkiewicz, 2022). Seen from this perspective, CSR programs can be treated as investments in reputation and relationships with stakeholders, in particular with customers (Narwal, 2007, McDonald, Rundle-Thiele, 2008, Ramzan et al, 2021.…”

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“…Jointly developed Ordinance No. 2008.2017 of the Mayor of the City of Częstochowa of 8 September 2017, and Housing Management Company "TBS" in Częstochowa, that is connected with assisting people in difficult financial situations in repaying debts incurred by using housing units included in municipal housing resources, and the introduced programs by the Housing Management Company "TBS" in Częstochowa, under the patronage of the Mayor of the City, showing assistance to people who have difficulties in repaying debts, can be treated as examples of partnership between public and private sector while implementing social innovation (Kabus, Dziadkiewicz, 2022). The authors also present an interesting insight into the social innovations implemented by the Częstochowa City Commune, which focus on a number of problematic issues faced by residents in terms of public housing resource management.…”