Resilience building in service firms during and post COVID-19

Huang, Arthur; Jahromi, Melissa Farboudi

doi:10.1080/02642069.2020.1862092

Cited by 97 publications

(86 citation statements)

References 107 publications

(134 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Millions of people around the world have died from COVID-19 infections (Huang & Farboudi Jahromi, 2021). As a result, consumers have grown to fear the pandemic (Addo et al, 2020), which significantly impacted their purchasing behaviors.…”

Section: Literature Reviewmentioning

confidence: 99%

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Gürsoy

Can²,

Williams

et al. 2021

The Service Industries Journal

View full text Add to dashboard Cite

This study examines the evolving impacts of COVID-19 vaccination intentions and vaccine hesitancy on travel intentions. The study also examines the sociodemographic factors that can influence willingness to take the vaccine and vaccine hesitancy since achieving herd immunity is critical for social and economic recovery. Data were collected through five surveys from a total of 4,223 individuals in the USA between February 2021 and May of 2021. The findings of the study indicate that over 70 per cent of the respondents are willing to get vaccinated with a COVID-19 vaccine. Vaccination intention and hesitancy rates have also been stable over time. Early in the vaccination process, vaccination intentions negatively impacted travel intentions, suggesting that individuals who are willing to get the vaccine postponed their travels in the short term, while individuals who do not plan to get the vaccine may not have changed their travel plans as travel restrictions were eased. However, this negative impact disappeared later as the number of vaccinated individuals significantly increased, closing the gap between the two groups. Findings also suggest that sociodemographic factors such as generational age, gender, marital status, education, region, race, religion, occupation influence the COVID-19 vaccination intention and vaccine hesitancy.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Gürsoy

Can²,

Williams

et al. 2021

The Service Industries Journal

View full text Add to dashboard Cite

show abstract

“…This study concluded that the e-service quality constructs (contact, privacy, and efficiency) act as an antecedent to both the dependent variables perceived value and brand loyalty intention. Huang and Jahromi ( 2021 ) reported that in case of post-pandemic recovery of taxi aggregator services responding to the market requirements is essential. This can be achieved with the help of market orientation approach.…”

Section: Discussionmentioning

confidence: 99%

Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services

Patwardhan¹,

Pandey

2021

JGBC

View full text Add to dashboard Cite

“…pandemic) and the associated changes and regulations affect employees' wellbeing and mental health, how their mental state affects their service performance and other job-related attitudes and behaviours. On the meso-level, the business strategies proposed by Huang and Jahromi (2020) are important to address organisational resilience and sustainability in a pandemic. Nevertheless, research must move beyond the focus on service organisations per se.…”

Section: Conclusion and Future Researchmentioning

confidence: 99%

Transformative service research and COVID-19

Prentice

Altınay

Woodside

2021

The Service Industries Journal

View full text Add to dashboard Cite

In view of unprecedented severe impact of the COVID-19 on micro-, meso-, and macro-levels of the service sector around the world, the Service Industries Journal initiated this special issue, approaching from transformative service research perspective (TSR) to address the issues associated with this pandemic and identify remedies and business recovery strategies for this sector. The special issue includes six articles. Three are focused on conceptualising social distancing and discussing its influence on customers and service providers. Moving beyond the social distancing focus, Paper 4 addressed the impact of mask wearing on customer response. Elevated to the organisational level, Paper 5 discusses how service quality may affect customers' health-focused behaviours. Consistent with the meso-level discussion, Paper 6 proposes business strategies for service organisations to be resilient and sustain in this pandemic. Discussion of implications and suggestions for future research concludes this editorial.

show abstract

Resilience building in service firms during and post COVID-19

Cited by 97 publications

References 107 publications

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services

Transformative service research and COVID-19

Contact Info

Product

Resources

About