Resilience coaching for healthcare workers: Experiences of receiving collegial support during the COVID-19 pandemic

Rosen, Ben; Preisman, Mary; Read, Heather; Chaukos, Deanna; Greenberg, Rebecca; Jeffs, Lianne; Maunder, Robert G.; Wiesenfeld, Lesley

doi:10.1016/j.genhosppsych.2022.02.003

Cited by 22 publications

(11 citation statements)

References 30 publications

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“…The duality of this structure allows for adaptive support, which remains focused and grounded by the peer discussions. Findings from our study, and ones that use similar structures of embedded, regular support, found that this model was generally well received by both givers and receivers of support [ 37 – 41 ].…”

Section: Discussionsupporting

confidence: 56%

Providers’ perspectives on implementing resilience coaching for healthcare workers during the COVID-19 pandemic

Rosen

Preisman

Read

et al. 2022

BMC Health Serv Res

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Background The COVID-19 pandemic severely exacerbated workplace stress for healthcare workers (HCWs) worldwide. The pandemic also magnified the need for mechanisms to support the psychological wellbeing of HCWs. This study is a qualitative inquiry into the implementation of a HCW support program called Resilience Coaching at a general hospital. Resilience Coaching was delivered by an interdisciplinary team, including: psychiatrists, mental health nurses allied health and a senior bioethicist. The study focuses specifically on the experiences of those who provided the intervention. Methods Resilience Coaching was implemented at, an academic hospital in Toronto, Canada in April 2020 and is ongoing. As part of a larger qualitative evaluation, 13 Resilience Coaches were interviewed about their experiences providing psychosocial support to colleagues. Interviews were recorded, transcribed, and analyzed for themes by the research team. Interviews were conducted between February and June 2021. Results Coaches were motivated by opportunities to support colleagues and contribute to the overall health system response to COVID-19. Challenges included finding time within busy work schedules, balancing role tensions and working while experiencing burnout. Conclusions Hospital-based mental health professionals are well-positioned to support colleagues’ wellness during acute crises and can find this work meaningful, but note important challenges to the role. Paired-coaches and peer support among the coaching group may mitigate some of these challenges. Perspectives from those providing support to HCWs are an important consideration in developing support programs that leverage internal teams.

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Section: Discussionsupporting

confidence: 56%

Providers’ perspectives on implementing resilience coaching for healthcare workers during the COVID-19 pandemic

Rosen

Preisman

Read

et al. 2022

BMC Health Serv Res

Self Cite

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“…Across all data included in the review, the majority of studies reported upon training focused on preventing disease transmission, while just two studies focused on wellbeing training in the form of Psychological First Aid for HCWs ( Blake et al, 2021 ) and “Resilience Coaching”( Rosen et al, 2022 ).‘Resilience Coaching’ which was offered directly on a hospital unit felt “…like an acknowledgement” from the hospital in recognising the difficulty of the situation and the need to support the mental health of HCWs. This included opportunities to learn about coping, for example lanyard cards with relaxation tips; “[my coach] made these cards available, and the uptake of that card was immediate, which to me was a sign that people…[are] trying to find ways to do even better” ( Rosen et al, 2022 ).…”

Section: Resultsmentioning

confidence: 99%

Resilience among health care workers while working during a pandemic: A systematic review and meta synthesis of qualitative studies

Curtin

Richards

Fortune

2022

Clinical Psychology Review

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“…Intrinsic motivation is described as being supported by three pillars: autonomy, competence, and relatedness. Surprisingly, each of these was a feature of our redeployment experiences and echoed by others [26 ▪ ,27 ▪ ].…”

Section: Methodsmentioning

confidence: 62%

Healthcare provider experiences during COVID-19 redeployment

Schulz-Quach

Lyver

2022

Current Opinion in Supportive &Amp; Palliative Care

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Purpose of reviewAmong the myriad traumatic impacts of COVID-19, the need for redeployment served as a significant stressor for healthcare providers (HCPs). This narrative review summarizes the current literature on HCP redeployment experiences and institutional support for staff, while proposing a theoretical approach to mitigating the negative impact on HCP mental health.Recent findingsRedeployment was a strong predictor of negative emotions in HCP during the initial stage of the COVID-19 pandemic, whereas reflections on benefit-finding associated with redeployment were reported more frequently during later stages. In institutions where attention to redeployment impact was addressed and effective strategies put in place, redeployed HCP felt they received adequate training and support and felt satisfied with the information provided. Redeployment had the potential to yield personal feelings of accomplishment, situational leadership, meaning, and increased sense of team connectedness.SummaryBenefit-finding, or posttraumatic growth, is a concept in cancer psychiatry which speaks to construing benefits from adversity to support resilience. Redeployment experiences can result in unexpected benefit-finding for individual HCPs. Taking a benefit-finding, relational, and existentially informed approach to COVID-19 redeployment might serve as an opportunity for posttraumatic growth for both individuals and institutions.

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Resilience coaching for healthcare workers: Experiences of receiving collegial support during the COVID-19 pandemic

Cited by 22 publications

References 30 publications

Providers’ perspectives on implementing resilience coaching for healthcare workers during the COVID-19 pandemic

Providers’ perspectives on implementing resilience coaching for healthcare workers during the COVID-19 pandemic

Resilience among health care workers while working during a pandemic: A systematic review and meta synthesis of qualitative studies

Healthcare provider experiences during COVID-19 redeployment

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