Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

Abstract

PurposeDrawing on the dynamic capability view (DCV), this research determines the suitable configurations of resilience strategies for sustainable tourism supply chain performance amidst “extreme” disruptive events affecting the entire supply chain.Design/methodology/approachThis research applies a multi-study and multi-method approach. Study 1 utilizes in-depth interviews to identify a list of tourism supply chain sustainability risks and resilience strategies. Study 2, using quality function deployment (QFD) technique, determines the most important resilience strategies corresponding to highly significant risks. Study 3, on the other hand, adopts a fuzzy set qualitative comparative analysis (fsQCA) to determine the best recipe of resilience strategies and risks to make the tourism supply chain performance sustainable.FindingsThe findings reveal that sustainable tourism performance during an extreme disruptive event (e.g. COVID-19 health crisis) depends on the combined effect of tourism resilience strategies and risks instead of their individual effect.Practical implicationsThe research findings offer significant managerial implications. Managers may experiment with multiple causal conditions of risks and resilience strategies to engender the expected outcome.Originality/valueThis research extends current knowledge on tourism supply chain and offers insights for managers to mitigate the risks and ensures sustainable performance in the context of extreme disruptive events.

Designing Supply Chain Resilience with a Quality Function Deployment Approach: A Case Study in a Shipping Line Company

“…Supply chain management is the integration of the activities of purchasing materials and services, transforming them into final product items and sending them to customers [17]. These supply chain management activities include purchasing and outsourcing, and many other functions that are essential to linking them to suppliers and distributors [18].…”

“…According to [26] Quality Function Deployment (QFD) is a systematic approach that determines consumer demands or requests and then translates these demands accurately into technical design, manufacturing, and production planning that are appropriate. QFD enables organizations to consider customer needs, find innovative responses to customer needs and improve processes to achieve maximum effectiveness [17]. QFD is also a practice towards process improvement that enables organizations to exceed consumer expectations [27].…”