Resolving Conflict in Long-Term Care

Abstract

1. The long-term care setting has unique conflicts involving staff, patient, and interpersonal dynamics. 2. Early detection of conflict symptoms facilitates interventions that enhance positive outcomes. 3. Utilization of the nursing process will effectively guide one-to-one or group conflict management. 4. Successful conflict management can enhance retention of staff, lower costs, and improve patient care.

Care work and quality of care for older people: a review of the research literature

“…Other research supports these findings. [44][45][46] Social support Many studies have focused on social support and staff and resident/patient outcomes in continuing-care settings for older people. One of these 47 investigates the impact of social support in alleviating stress among nursing assistants (Table 2).…”

Occupational stress amongst care staff working in nursing homes: an empirical investigation

“…Of these studies focusing specifically on nurses (Kelly & Cross, 1986;Dewe, 1987;Parasuramen & Hansen, 1987), there has been less emphasis on staff working in longer-term care settings. Kuiper et al (1989) described several factors which might contribute to the stresses of working in longer-term care settings, but report no empirical data. This paper focuses on care staff working in private nursing homes.…”