Resource-Based View Theory Application on the Educational Service Quality

Abstract

Background and Objectives: The purpose of this study is to review the resource-based view theory on service quality that contribute to and expand internal resources and services of high quality. Several empirical studies have examined how to apply resource-based view theory to exploiting opportunities in higher education. With the help of this resource-based view theory, urban higher education can apply how to obtain and mobilize additional resources or use existing resources more efficiently and effectively to increase the productivity of existing resources to improve the quality of education services. Perhaps providing high-quality service based views are hampered by a lack of resources for urban education institutions and new ventures, and for them to survive, the resource constraints should address effectively. The issue in this paper is how the RBV theory or concept is to be studied in urban higher education so that researchers and organizations can benefit from this perspective. Methodology: The RBV framework was used to delimit the review so that the research method used in this paper is an empirical approach through a study of journals and supporting journals related to the topic under study. This paper evaluated and reviewed several empirical studies in terms of methodology and strategy that used to apply and implement the resourcebased view theory to improve the service based view quality of students' retention. Many articles indicated quantitative methods as the method strategy, but restrictions showed qualitative and mixed methods that should be concerned in future research. Findings: This article's literature search aimed at obtaining a usable sample of recently published papers to provide a sense of the conceptual gaps, knowledge gaps, methodological gaps and problem gaps in several resource-based (RBV) industries, but lesser are using in education. The dynamics and heterogeneity in this field of science encourage university researchers to develop and strengthen RBV theory. With this development, the concepts and theories of management are expected to be useful for academics. Recommendation & Limitation: On the critical reviews above, specific recommendations may in future serve as the key to enriching resource-based views. In this article, mixed and qualitative methods should be used to obtain accurate results. Additional attention should be paid to future research into higher education institutional resources, and integrate tangible and intangible resources into organizational capacity. Conclusion & Contribution: Resource-based view theory appears to have the capability to leverage resources and create more opportunities with fewer funds when applied to urban systems. One of the biggest contributions of this article is the direct strategy of scholars towards empirical studies and finding of resources as an essential antecedent to service quality and end to educational performance.

Universities’ and Academics’ Resources Shaping Satisfaction and Engagement: An Empirical Investigation of the Higher Education System

“…We contemplate academics' perceptions of the university's tangible and intangible assets and their self-based and skill-based professional identity. The findings are in accordance with the RBT, proposing the tangible and intangible resources as distinctive [90]. However, until now, the RBT has been related mainly to the value of the higher education system and institutions' sustainable competitive advantage [91][92][93], barely suggesting the academics' satisfaction due to the resources' distinction.…”

Research on Asset Management in Private Universities in China (The Case Study of the Yunnan College of Business Management)

“…By identifying and leveraging these resources, universities can improve their overall performance and attract more students, faculty, and funding. Some studies have applied the RBV theory to higher education institutions and found that an institution's human capital, such as the quality of faculty and staff, and organizational capital, such as institutional reputation, are critical for achieving a competitive advantage in the education industry (Vasudevan, 2021).…”

Efficacy of embedding IT in human resources (HR) practices in education management

“…In the context of education management, this could include human resources, physical infrastructure, IT infrastructure, and data. Researchers can use RBV to pinpoint the specific IT resources that educational institutions possess or need to acquire to improve HR practices (Vasudevan 2021;Lee and Yun, 2020). Based on this background, the following hypotheses were developed in this study:  H1: IT tools used in HR processes have a positive effect on education management.…”

“…According to Barney's RBV theory of the company from 1991, "key sources of competitive advantage to an organisation are the firm's structure, human capital, which is the skills, judgement, and level of intelligence of the employees, and human resource management systems" (Vasudevan, 2021). According to RBV theory, HRMS may increase competitive advantage via staff development and motivational skills, create distinctive social ties, be firmly ingrained in a company's operational procedures, and contribute to organisational knowledge (Barney, 1991).…”