2002
DOI: 10.3758/bf03195422
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Response rate, speed, and completeness: A comparison of Internet-based and mail surveys

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Cited by 97 publications
(77 citation statements)
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“…Although we found no major differences between Internet and paper administrations in terms of response completeness, other authors have reported such effects, with Internet data typically being superior to pen-andpaper data in this respect (e.g., Stanton, 1998;Truell, Bartlett, & Alexander, 2002). In our study, overall, the number of missing responses to questionnaire items was low.…”
Section: Further Issuesmentioning
confidence: 51%
“…Although we found no major differences between Internet and paper administrations in terms of response completeness, other authors have reported such effects, with Internet data typically being superior to pen-andpaper data in this respect (e.g., Stanton, 1998;Truell, Bartlett, & Alexander, 2002). In our study, overall, the number of missing responses to questionnaire items was low.…”
Section: Further Issuesmentioning
confidence: 51%
“…Este envío de recordatorios por correo electrónico logra contactar más veces a los posibles respondientes y genera inquietud en ellos acerca del interés del grupo investigador en el desarrollo de la encuesta (7,10). En nuestro estudio, el primer día de la encuesta obtuvimos 26 respuestas (37%), mientras que en el segundo día comprobamos un descenso hasta 8 respuestas; en días sucesivos continuó el descenso con 4, 1 y 3 respuestas sucesivamente.…”
Section: Discussionunclassified
“…In comparison to traditional paper-and-pencil surveys, previous research indicates webbased surveys contain less missing data (Boyer et al 2002;Denscombe 2006) and produce higher completion rates (Truell et al 2002;Yun and Trumbo 2000). Among "plugged in" samples (i.e., individuals accustomed to e-mail and internet access, such as college students), web surveys have shown to be especially effective data collection methods (Kiernan et al 2005;McCabe et al 2002McCabe et al , 2006a.…”
Section: The Proliferation Of Web-based Surveysmentioning
confidence: 99%