Responsible Leadership in Organizational Crises: An Analysis of the Effects of Public Perceptions of Selected SA Business Organizations’ Reputations

Coldwell, David; Joosub, Tasneem; Papageorgiou, Elmarie

doi:10.1007/s10551-011-1110-8

Cited by 59 publications

(49 citation statements)

References 23 publications

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“…Other authors also mention the influence of environmental, social and governance factors on reputation [73][74][75][76], with communication playing a key role in order to achieve the competitive advantage related to public trust, community confidence and social approval [77]. Actually, this challenge should become a key concern for directors [78] given its usefulness during crisis management [79]. The different outputs of the innovator's dilemma are summarized in Table 2.…”

Section: Reputation As a Competitive Advantagementioning

confidence: 99%

Reputation, Game Theory and Entrepreneurial Sustainability

2016

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Abstract:This manuscript provides a novel approach to reputational management as a driver of entrepreneurial sustainability, using game theory to integrate three dimensions of reputation. First, if the entrepreneur perceives reputation as a risk source, the analysis is framed as a prisoner's dilemma schema that is solved by protecting against reputational threats from entrepreneurial sustainability. Second, if the entrepreneur perceives reputation as a competitive advantage, the analysis is framed as an innovator's dilemma that is solved by getting reputational opportunities from entrepreneurial sustainability. Third, if reputation is perceived as a strategic asset, the analysis is framed as a coordination game schema that results in the development of a reputational intelligence skill that has the potential to become crucial for success in entrepreneurial sustainability. Consequently, this manuscript provides an original multidisciplinary analysis of reputational management by relating well-known theoretical results from game theory to organizational realities.

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Section: Reputation As a Competitive Advantagementioning

confidence: 99%

Reputation, Game Theory and Entrepreneurial Sustainability

2016

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“…Coldwell et al [2] in a recent study of crisis management in the South African industrial context use Weber's "ideal-type" methodology [4] by adopting Johnson & Johnson's widely recognized example of international best practice in crisis management in its dealing with the Tylenol crisis. The study focuses on reputational and financial effects of pre-and postcrisis remedial steps taken by selected South African companies in accordance with Johnson & Johnson's best practice ideal type, and by devising a "responsibility compass" management model for the systematic resolution of company crises.…”

Section: Ethical Leadership In Crisis Managementmentioning

confidence: 99%

“…Only ethical leadership has the ability to build reputational capital, consumer, and public confidence through its demonstrable honesty and trustworthiness. Generalized prescriptive remedial steps can be provided to deal with many business crises [2]; however, these need to be guided and implemented by strong ethical executive leadership.…”

Section: Introductionmentioning

confidence: 99%

“…First, it indicates the importance of leadership in successful crisis management by describing a seven-step ideal-type model devised for this purpose [2] and its beneficial outcomes for the selected business organizations that emanate from incremental and sequential implementations of the steps. The empirical data on which the stepwise model is built clearly show that firms that react quickly and are open and transparent in their crisis management actions, derive social capital and financial resilience from it.…”

Section: Introductionmentioning

confidence: 99%

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Ethical Leadership in Crisis Management: The Role of University Education

Coldwell¹

2017

Contemporary Leadership Challenges

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Ethical leadership is a necessary ingredient for successful crisis management. The study outlines generalizable prescriptive remedial steps that can be taken by business leaders faced by crises. But these remedial steps are simply the "bricks and mortar" of effective crisis management. The "pulsating soul" of ethical leadership is required to give such remedial steps the necessary moral compass for the initiation and sustained directional focus required for successful crisis management operationalization. The study's objective and purpose are twofold. First, it outlines a model of crisis management derived from recent case studies of best practice and briefly indicates how such practices reduce financial losses to the organizations concerned if correctly implemented by ethical leaders. Second, the study aims to show how ethical leadership required for effective crisis management might be nurtured through specific ethics-oriented postgraduate university instruction. The study suggests that these two aspects, ethical leadership and prescriptive steps to follow in the event of a crisis, are not only mutually reinforcing but also indispensable in effective crisis management.

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“…The perspectives toward eco-innovation are new challenges for central government, local municipalities and society of rural areas where financial and social support statements for each of these actors should be clearly defined (Paraschiv, 2012;Coldwell, 2011). Development, implementation and management of social innovations are challenging, including requirements towards green, inclusive and a smart living therefore there is needs for more effective and transparent governance in general (Hubert, 2012).…”

Section: Introductionmentioning

confidence: 99%

The Opinion of Rural School Children About the Development of Rural Areas and Sustainable Management Opportunities in Latvia

Martinsone

Vanadziņš

2018

Proccedings of International Scientific Conference "RURAL DEVELOPMENT 2017"

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The previous survey among adult inhabitants of rural areas indicated that they do not see the possibility for development of business facilities in some rural regions of Latvia – so called specially protected nature territories (SPNT). However, the opinion of the younger generation (pupils of local schools of SPNT) about sustainable management and preservation of the nature has not been analyzed so far. The aim of study was to study the level of social awareness of children living in rural areas on sustainable environment issues. Several discussion-lectures on sustainable environment issues were organized during March-April 2017 in one of SPNT (Raznas National Park; 87 children from 6 to 12 classes were participating). The pupils’ opinion on environmental and social awareness indicated that children are more motivated to take active role in protection of environment. Moreover, most of them were aware of the importance of ecosystem services in their lives as well as their impact on nature. It was also found that the interest of children in agriculture derives from their family's core activities in this area indicating that there might be successful future scenarios in this area concentrating on development of ecological and economically sustainable innovative farming. Social innovation labs are very good example on potential scenario that could be repeated also in Latvian rural areas to areas of social actions in order find a better solutions and cope with problems and after all help to successfully generate ideas and implement innovations.

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Responsible Leadership in Organizational Crises: An Analysis of the Effects of Public Perceptions of Selected SA Business Organizations’ Reputations

Cited by 59 publications

References 23 publications

Reputation, Game Theory and Entrepreneurial Sustainability

Reputation, Game Theory and Entrepreneurial Sustainability

Ethical Leadership in Crisis Management: The Role of University Education

The Opinion of Rural School Children About the Development of Rural Areas and Sustainable Management Opportunities in Latvia

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