Results of a New Approach in Making Survey on P.T. – New Bus Rapid Transit Service in Nantes

Natural language processing approach for appraisal of passenger satisfaction and service quality of public transportation

“…Delsaut and Rabuel made a survey regarding the Bus Rapid Transit service in Nantes in which this questionnaire was designed to be completed online or offline. According to the feedback of the surveyors, the respondents were in general glad to participate in the survey and hoped that the government would take their opinions into consideration [2]. This indicates that the public is willing to improve their transportation services, but questionnaire-based surveys are temporary.…”

“…As the preliminary work for these studies consume enormous amounts of resources, the volume of data collected through traditional surveys is often very limited. Although some questionnaires are completed online, the deadlines reduce the flexibility of public involvement [2]. The logistic regression model and fuzzy multicriteria analysis model are typically used to evaluate transportation services [3,4], but these complex models are applicable only to specific questionnaires.…”