“…‘nurses’,85 , 166 , 184 , 234 , 241 , 242 ‘patients’,5 , 38 , 90 , 109 , 133 , 138 , 206 ‘pharmacists’, 66 , 166 , 184 ‘health educators’,66 public health officials’,133 ‘healthcare professionals’, 29 , 33 , 36 ‘medical professionals’,90 ‘insurers’,142 ‘payers’,69 , 77 , 175 , 217 , 243 ‘policy makers’,233 ‘social workers’,66 ‘healthcare providers’,25 , 58 , 90 , 105 , 126 , 141 , 152 , 154 , 170 , 196 , 197 , 205 , 208 , 222 , 230 , 244 ‘customers’,44 ‘hospitals’,19 , 23 , 99 , 101 , 120 , 123 , 222 , 245 ‘health plans’,21 , 67 , 78 , 79 , 171 ‘laboratories’,67 , 77 , 85 , 246 ‘ radiology centres’,88 ‘pharmacies’,33 , 67 , 85 , 131 , 142 , 162 , 163 , 183 , 235 , 246 , 247 ‘hospitals’,21 , 32 , 124 , 184 , 195 , 215 , 222 , 237 ‘organizations’,134 , 223 , 226 , 248 , …”