Retail store formats, competition and shopper behavior: A Systematic review

Bonfrer, André; Dhar, Sanjay

doi:10.1016/j.jretai.2022.02.006

Cited by 40 publications

(25 citation statements)

References 106 publications

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“…Shoppers evaluate their store shopping experience with the derived utilitarian, hedonic and social value vis-a-vis their initial expectations (Moharana and Pradhan, 2020). The confirmation (or disconfirmation) of consumers' initial expectations of IJRDM 51,3 the shopping experience with their subsequent evaluations of shopping value creates a state of satisfaction (or dissatisfaction) (Bonfrer et al, 2022). Prior research shows a positive relationship between hedonic, utilitarian and social shopping values and satisfaction (Vilnai-Yavetz et al, 2021) and proposes shopping value as a precondition for satisfaction (Rintam€ aki and Kirves, 2017).…”

Section: Shopping Valuementioning

confidence: 99%

“…Recent literature suggests that most shoppers choose a retail store that best represents an overall value (Bonfrer et al, 2022). In the Indian retail context, not many studies have augmented the understanding of shopping value and revisit intention, barring some noteworthy contributions such as Atulkar and Kesari (2017) and Moharana and Pradhan (2020).…”

Section: Introductionmentioning

confidence: 99%

“…Recent literature suggests that most shoppers choose a retail store that best represents an overall value (Bonfrer et al. , 2022).…”

Section: Introductionmentioning

confidence: 99%

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Post-pandemic revisit intentions: how shopping value and visit frequency matters

Moharana

Pattanaik²

2022

IJRDM

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PurposeThis paper examines the effect of shopping value (utilitarian, hedonic and social) on shopping satisfaction and store revisit intention in the post-pandemic phase. Additionally, the authors investigate how shoppers’ COVID-responsible behaviour and visit frequency are contingent on their shopping value evaluations.Design/methodology/approachData were collected (n = 527) using the store intercept method during March 2022 (a recovery phase from the third wave of COVID-19 in India). The authors adopted structural equation modelling to test the proposed model.FindingsShopping values significantly impacted shopping satisfaction and store revisit intentions. The effects of utilitarian and hedonic value on satisfaction were stronger for frequent shoppers than infrequent shoppers. While utilitarian value contributes to stronger satisfaction of COVID-responsible shoppers, COVID-non-responsible shoppers are better satisfied with social value. The impact of hedonic and social value on satisfaction has reduced significantly from the pre- to post-pandemic phase.Practical implicationsPractising managers should recognise that positive shopping value evaluations are important for generating satisfaction. Notably, the utilitarian value becomes more important in times of environmental exigencies. The study provides insights to devise strategies to attract and retain frequent shoppers who are major contributors to the store’s profit.Originality/valueThis study is one of the few studies which focuses on in-store shopping and consumers’ shopping value evaluations in a COVID-19 recovery phase. This study is one of the first that compares the post-pandemic shopping value judgement to a pre-pandemic phase. The authors provide valuable insights into store revisit intentions of shoppers who behave responsibly in a challenging environment.

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Section: Shopping Valuementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Post-pandemic revisit intentions: how shopping value and visit frequency matters

Moharana

Pattanaik²

2022

IJRDM

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“…Retailers are no longer reliant on physical storefronts to reach consumers, and consumers may purchase goods and services from the comfort of their homes or workplaces. Internet also enables customers to undertake product comparisons and have simple access to product prices in order to make educated purchase decisions (Alrabei, Al-Othman, Al-Dalabih, Taber, & Ali, 2022;Bonfrer, Chintagunta, & Dhar, 2022;Jawabreh, Jahmani, Shukri, & Ali, 2022). (Sari, Utama, & Zairina, 2021) argue that internet shopping offers customers comfort and ease in relation to their buying desires.…”

Section: Introductionmentioning

confidence: 99%

Customer attitudes towards online shopping: A systematic review of the influencing factors

Abu-AlSondos¹,

Alkhwaldi²,

Salhab³

et al. 2023

10.5267/j.ijdns

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The primary goal of this study is to investigate the major elements that impact customer attitudes regarding internet purchasing in Jordan. This study employed a qualitative systematic literature review methodology, with 100 existing peer-reviewed articles completed in Jordan chosen for evaluation based on an inclusion/exclusion criterion. The findings of this study were collected utilizing a thematic method, which involved extracting previous researchers' findings from the literature, categorizing similar themes and findings, and drawing conclusions. According to the findings of this survey, the most important elements impacting customer attitudes about online buying in Jordan are trust, cultural hurdles such as uncertainty avoidance and a lack of understanding, security, perceived ease-of-use, and perceived utility. It was also discovered that Hofstede's cultural dimensions’ theory and the technology acceptance model (TAM) can help online businesses identify what factors drive online shopping adoption in Jordan. This study discovered, through a review of available literature, that the online shopping sector in Jordan is currently undeveloped, necessitating more effective growth techniques. Finally, the outcomes of this study provide online merchants with insight into what has to be prioritized in order to entice Jordanian customers to make online purchases. From the findings of this investigation, three areas of inquiry were uncovered for further study. Findings from this study also include suggestions for online retailers and policymakers looking to boost Jordanians' comfort level with making purchases over the Internet. The findings of this study will be invaluable to international online retailers that are considering entering the Jordanian market. They will reveal not only the most important aspects affecting consumers' perceptions of online shopping in Jordan, but also the level of maturity of this sector.

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“…Commercial spaces are part and parcel of the urbanscape across the planet. They are the economic engines of cities and have evolved from market-style trading, galleries, and department stores to 'big box' malls and, in recent decades, retailing in electronic media (Wrigley & Lowe, 2002;Bonfrer et al, 2022). The last two represent multinational capitalism (Hannigan, 2005: 183).…”

Section: Introductionmentioning

confidence: 99%

Urban Tapestry

Hassan

Yong

Azalie

et al. 2022

IJEAS

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Shophouses are essential elements of the urbanscape. However, the rate at which they are developed and neglected in Brunei has given rise to various problems in commercial areas, which undermines sustainability. While commercial areas are places with unique characteristics created as a consequence of the interaction between people and the environment, they tend to be inconspicuous to outsiders, including authorities and planners. This paper proposes a way to elucidate the genius loci of a site using urban tapestry as an analytical model rather than just a metaphor. The Menglait commercial area (MCA) was used as a case to illustrate this method. The MCA tapestry depicts a place for the common people to fix their automobile issues and quick social-business meet-ups. Its threads could be traced to the area’s early development, interweaving national development programs with the introduction of the automobile, the Chinese diaspora, and the development of the oil industry. Traditionally, shophouses, which were functional and ecological in design, have become wasteful in their modern form due to changing urban realities. Concerning the MCA, its apparent decline could be revealed through the tapestry method. Planned rejuvenation of the area would have obliterated existing features, structures, and knowledge that have essential values to enhance its resilience as a commercial area. The utility of our tapestry method is in the conservation of the genius loci of an area when integrated into the standard urban planning process.

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Retail store formats, competition and shopper behavior: A Systematic review

Cited by 40 publications

References 106 publications

Post-pandemic revisit intentions: how shopping value and visit frequency matters

Post-pandemic revisit intentions: how shopping value and visit frequency matters

Customer attitudes towards online shopping: A systematic review of the influencing factors

Urban Tapestry

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