Rethinking User Experience Studies in Libraries: The Story of UX Café

Chao, Zoe

doi:10.3998/weave.12535642.0002.203

Cited by 5 publications

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“…7 Some UX methods are incorporated into agile development processes. 8 Though tools and techniques are available to library UX practitioners in abundance, the rate of adoption of these tools is less understood. In a notable contribution to this question, Pshock showed through a nation-wide survey that the most familiar UX methods among library practitioners included usability testing, surveys, and focus groups.…”

Section: User Experience Methods and Maturity In Academic Libraries | Young Chao And Chandlermentioning

confidence: 99%

User Experience Methods and Maturity in Academic Libraries

Young

Chao²,

Chandler³

2020

ITAL

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This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focus on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries.

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Section: User Experience Methods and Maturity In Academic Libraries | Young Chao And Chandlermentioning

confidence: 99%

User Experience Methods and Maturity in Academic Libraries

Young

Chao²,

Chandler³

2020

ITAL

Self Cite

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“…Rather than default to my own assumptions about the website's most important functions, I wanted first to gauge why various user groups came to the website and what they perceived as its most important functions. Vaughn and Callicott (2003) coined the term "broccoli librarianship" for usability testing that reflects a library-filtered interpretation of good website use rather than everyday usage scenarios; similarly, Chao (2019) stressed the importance of approaching a problem from a student's perspective when designing usability tasks. Both Gallant and Wright (2014) and Gillis (2017) found that overuse of jargon made it difficult for participants to understand certain tasks.…”

Section: Considerations For Study Designmentioning

confidence: 99%

What is a Library Website, Anyway? Reconsidering Dominant Conceptual Models

Paterson

2021

Partnership

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In late 2019, Thompson Rivers University embarked on a multi-phase website usability project beginning with a website user survey, to be followed shortly afterward by usability testing and interviews. While the survey was completed as planned, the COVID-19 pandemic closed the library and interrupted the usability testing phase. This interruption and the frantic website changes that followed led me to consider survey findings within the context of differing conceptual models of the library website as a whole. This study explores a number of conceptual models of the library website in further depth, considering evidence from both the existing literature and the user survey in addition to the researcher’s own experience making post-COVID website updates. Particular models that are examined include Website as Research Portal, Website as Extension or Representation of the physical library, and Website as Library Branch. Each of these conceptual models has different implications on priorities, structure, purpose, and resource allocation. Rather than considering the models of library employees superior or more advanced than those of students, I contend that an awareness of myriad ways to understand the website can best bridge the gap between library employees and other users. The study concludes that while there is no perfect model of the library website, considering and communicating our models may sharpen collegial decision-making structures and create greater unity of purpose within the library.

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Uncovering the Mystery of How Users Find and Use eBooks through Guerilla Usability Testing

Davis

Song

2020

Serials Review

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Rethinking User Experience Studies in Libraries: The Story of UX Café

Cited by 5 publications

References 0 publications

User Experience Methods and Maturity in Academic Libraries

User Experience Methods and Maturity in Academic Libraries

What is a Library Website, Anyway? Reconsidering Dominant Conceptual Models

Uncovering the Mystery of How Users Find and Use eBooks through Guerilla Usability Testing

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