[Retracted] A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example

Abstract

To some extent, students’ satisfaction with classroom teaching reflects the teaching quality of the school. In view of the characteristics of independent adult universities in recent years, which are characterized by great age difference, uneven foundation, and diversified demands, it is necessary to start the research from the perspective of students, through sufficient investigation, forming a survey index, setting up questionnaires, and conducting empirical research on their satisfaction with classroom teaching. In the study, the service quality gap model (SERVQUAL) is introduced; the importance-satisfaction model, importance-performance analysis (IPA), was used to check the consistency of the SERVQUAL research results; the current status of satisfaction was obtained; and countermeasures and suggestions were proposed to improve students' satisfaction with classroom teaching of independent adult universities.

Increasing Student Satisfaction Through Improving Service Quality at Tourism Colleges in East Jakarta

“…Academic service is a factor that needs to be considered by management because the results of the study show that the quality of service has a positive and significant effect on guest satisfaction; the results of this study support previous research, which states that service quality has a positive effect on student satisfaction (Leonnard, 2021;Li & Lee, 2023;Saadoon et al, 2022;Sitanggang et al, 2021;Torabi & Bélanger, 2021;X. Wang et al, 2022).…”

“…Many studies have addressed higher education service quality and student satisfaction (Leonnard, 2021;Li & Lee, 2023;Saadoon et al, 2022;X. Wang et al, 2022).…”

“…In addition, the author has not found any research that discusses service quality and student satisfaction at tourism universities in East Jakarta. Previous research has stated that the quality of service affects student satisfaction (Leonnard, 2021;Li & Lee, 2023;Saadoon et al, 2022;Sitanggang et al, 2021;Torabi & Bélanger, 2021;X. Wang et al, 2022).…”

Influencing factors and realization paths for smart community construction in China

“…John M Eger (2011)views a "smart community" as a service model seamlessly integrating residents needs into cyberspace [9], offering a more efficient approach to societal management [10]. Central to the concept of Smart communities is the pivotal role of information technology in bolstering community governance and services [11][12][13][14][15]. Attributes of smart communities, encompass smart infrastructure, information-driven management, active community participation [8] and intelligent, informative and ecological [16].…”

Entre el análisis de brechas y el análisis importancia – valoración: una aplicación del modelo SERVQUAL

“…El Análisis de Importancia -Valoración (IPA), es una herramienta creada por Martilla y James (1977), con el objetivo de establecer un análisis conjunto entre las expectativas antes de realizar una compra y la experiencia en el proceso de adquisición y luego de disfrutar el servicio (Wang et al, 2022).…”