“…In order to understand the everyday realisation of social infrastructures in suburban neighbourhoods, we targeted our interest on street-level workers. We are partly contingent on the previous literature on streetlevel bureaucrats (e.g., Brodkin, 2012;Jansen et al, 2021;Lavee & Cohen, 2019;Levy, 2021;Lipsky, 1980;Proudfoot & McCann, 2008;Rice, 2012), but our usage of the term "street-level workers" illustrates that in addition to "public agencies that represent authorities" (Brodkin, 2012), our data includes resident-activists and representatives of the third sector. Characteristic to street-level bureaucrats is that they are "frontline workers who interact daily with citizens, providing…services, while enforcing and implementing dictated policies and regulations" (Lavee & Cohen, 2019, p. 476).…”